Point of sale (POS) software package

Tender description

Cardiff Metropolitan University wishes to replace its current closed loop cashless software and all its EPOS terminals with a new cashless and EPOS solution. The University is seeking a reliable cost-effective solution to support these requirements for a period of up to 60 months. The contract will be awarded as soon as possible after the evaluation and standstill period is completed with a contract implementation date for the new solution to be fully operational for the 1.7.2020. The University wishes to replace its current closed-loop cashless software and all EPOS terminals with a new cashless and EPOS solution. The new solution must include: the provision of flexible meal packages, allocation of bursaries (purses) and a customer loyalty scheme. It must provide a seamless transition from the existing system for all customers (staff, students and member of the public) and must support the correct application of VAT to staff and student transactions. The solution will be required to enhance customer experience and support further commercial development within the individual units through comprehensive financial reporting as well as embracing technological features such as push notifications. Customers must be able to access their cashless spend, balance and loyalty points information either online or via a mobile application. The solution must support multiple payment options, including cashless, contactless, debit/credit, cash, android and Apple pay. The solution must support future developments with the capability to add additional terminals or self-service kiosks.