Customer experience

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872 Customer experience awards found

Awarded contract
Accelerating Service Blueprints and Service Design
National Savings and InvestmentsSupplier(s) Rainmaker Solutions LtdGBP 226,950Awarded 18 May 2022
Awarded contract
Supply, installation and configuration of a Customer Relationship Management (CRM) solution that incorporates a centralised Customer Engagement Contact Centre (CECC) facility
Department of Agriculture, Food and the MarineSupplier(s) Codec-dss Limited - T/A CodecEUR 1,200,000Awarded 16 May 2022Software programming and consultancy services
Expired contract
#19911 - NRT Professional Services Framework
Network RailGBP 80,000,000Awarded 15 May 2022Expiring 14 May 2024
Expired contract
T0309 Delivering behavioural insight and change
National Highways LimitedSupplier(s) AtkinsRéalis UK LimitedGBP 249,922.38Awarded 12 May 2022Expiring 31 March 2023Research and development services and related consultancy services
Awarded contract
Supply, installation and configuration of a Customer Relationship Management (CRM) solution that incorporates a centralised Customer Engagement Contact Centre (CECC) facility
Department of Agriculture, Food and the MarineSupplier(s) Codec-dss Limited - T/A CodecAwarded 12 May 2022Miscellaneous software package and computer systems
Expired contract
Customer Experience Research
Valuation Office AgencySupplier(s) Bostock Marketing Group Ltd trading as BMG ResearchGBP 112,420Awarded 11 May 2022Expiring 16 May 2023Research and development services and related consultancy services
Expired contract
AL1361 - Melksham Campus Dryside Sports Equipment
Wiltshire CouncilSupplier(s) Continental Sports LtdGBP 36,089.96Awarded 9 May 2022Expiring 22 July 2022Sports goods and equipment
Expired contract
Provision of Customer Experience Survey 2022/25
Crown Commercial ServiceSupplier(s) IPSOS (MARKET RESEARCH) LTDGBP 1,166,540Awarded 19 April 2022Expiring 31 December 2025Customer survey services
Awarded contract
Y20031 - Supply of Multi-Functional Devices and Digital Solutions
Kent County Council
Supplier(s)
6 suppliers
APOGEE CORPORATION LIMITED
Kyocera Document Systems (UK) Ltd
RICOH UK LIMITED
SHARP BUSINESS SYSTEMS UK PLC
Specialist Computer Centres PLC
The DMS Digital Group
GBP 14,700,000,000Awarded 13 April 2022Office and computing machinery, equipment and supplies except furniture and software packages
Awarded contract
Delivery of PowerBI reporting suite for D365 Enterprise Asset Management solution
Bromford Housing Group LimitedSupplier(s) Objectivity LtdGBP 99,900Awarded 12 April 2022
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Awarded contract
RTÉ Event Ticketing Framework
Raidió Teilifís Éireann (RTÉ)Supplier(s) Future Ticketing Ltd, TicketsolveAwarded 12 April 2022Event services
Awarded contract
Town Deals – Carlisle Library – Digital Community Learning Hub
Cumbria County CouncilSupplier(s) Curl la Tourelle HeadGBP 170,371Awarded 11 April 2022Architectural, construction, engineering and inspection services
Expired contract
Complaints Handling Satisfaction Survey
Office of Rail and RoadSupplier(s) MEL Research LimitedGBP 52,000Awarded 11 April 2022Expiring 31 March 2024Survey services
Awarded contract
RTÉ Event Ticketing Framework
Raidió Teilifís Éireann (RTÉ)Supplier(s) Future Ticketing Ltd, TicketsolveAwarded 8 April 2022Entertainment software package
Expired contract
TTWO0190 PSC Customer Experience Regime Advisor
Department for Transport (DFT)Supplier(s) Alchemmy Consulting LtdGBP 160,000Awarded 1 April 2022Expiring 31 March 2023Transport systems consultancy services
Expired contract
Shared Channels Experience Outcome Based Digital Services
Department For Work and Pensions (DWP)Supplier(s) Capgemini UK plcGBP 4,900,000Awarded 1 April 2022Expiring 30 September 2022IT services: consulting, software development, Internet and support
Awarded contract
FWoW Connections Portal - Phase 1 additional costs
Northern Gas NetworksSupplier(s) TPoint Solutions LtdGBP 16,553Awarded 30 March 2022IT services: consulting, software development, Internet and support
Awarded contract
Single Party Framework Agreement for The Provision of a Customer Loyalty Scheme to HRI Racecourses
Horse Racing Ireland (HRI)Supplier(s) Rewards4Racing LimitedAwarded 29 March 2022Customer-loyalty programme
Expired contract
Customer Experience and Design: User Centred Design
Department for EducationSupplier(s) USERTESTING TECHNOLOGIES LIMITEDGBP 150,000Awarded 28 March 2022Expiring 28 March 2023Internet or intranet server application development services
Awarded contract
Design, implement and support Hart District Council's website using the LocalGov Drupal platform
Hart District CouncilSupplier(s) Big Blue Door LtdGBP 93,200Awarded 15 March 2022

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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