Customer experience

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2,251 Customer experience notices found

Closed tenderPublished 24 March 2025
Strategic License Subscriptions and Advisory Services
HM Revenue & Customs (HMRC)GBP 3,595,000Closing 22 April 2025Research and development services and related consultancy services
Expired contract
Outdoor Sports LED Lighting Replacement
University of East AngliaSupplier(s) Empower Services LtdGBP 352,000Awarded 10 January 2025Expiring 9 January 2026Electrical installation work
Expired contract
"Dare to Care" customer experience programme
SE TRAINS LIMITEDSupplier(s) In2Action LimitedGBP 309,000Awarded 19 March 2025Expiring 1 April 2026Staff training services
Awarded contract
Digital Event and Appointment Booking - AWARD
West Berkshire CouncilSupplier(s) Bookinglab LimitedGBP 173,000Awarded 1 April 2025Expiring 31 March 2032Software implementation services
Closed tenderPublished 14 March 2025
GCC006201CPU - Framework Agreement for the Provision of ICT Advisory Services
Glasgow City CouncilGBP 8,000,000Closing 14 April 2025Business services: law, marketing, consulting, recruitment, printing and security
Closed tenderPublished 14 March 2025
Project 4693 - Provision of domestic and overseas research participant recruitment
Department for Business and Trade (DBT)GBP 400,000Closing 1 April 2025
Expired contract
Customer Experience Tracker 2025
National Highways LimitedSupplier(s) SYSTRA LtdGBP 349,390Awarded 13 March 2025Expiring 31 July 2026Research consultancy services
Expired contract
Qualtrics Strategic Research License
Department For Work and Pensions (DWP)Supplier(s) Softcat PLCGBP 99,990Awarded 6 January 2025Expiring 5 January 2026Industry specific software package
Awarded contract
Tender for the Operation of the Utilita Arena, Sheffield
Sheffield City CouncilSupplier(s) SMGGBP 310,000,000Awarded 2 January 2025Expiring 1 January 2050Orchestral entertainment services
Awarded contract
Tender for the Operation of the Utilita Arena, Sheffield
Sheffield City CouncilSupplier(s) SMGGBP 257,000,000Awarded 2 January 2025Singer group entertainment services
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Awarded contract
Bus Real-Time Passenger Information (RTPI) and Traffic Light Priority (TLP)
Lancashire County CouncilSupplier(s) J M W SYSTEMS LIMITEDGBP 6,000,000Awarded 4 March 2025Business intelligence software development services
Stale Pre-tenderPublished 6 March 2025
Early Market Engagement Event for Insight and Research Exploration: solutions for capturing customer insights
Money And Pensions ServiceGBP 3,000,000Closing 30 June 2025Evaluation consultancy services
Expired contract
CP Consultancy+ Managed Moves GPA
Government Property AgencySupplier(s) REED TALENT SOLUTIONS LIMITEDGBP 500,000Awarded 24 March 2025Expiring 20 March 2026Business and management consultancy and related services
Stale Pre-tenderPublished 3 March 2025
Strategic License Subscriptions and Advisory Services
HM Revenue & Customs (HMRC)GBP 3,595,000Closing 17 March 2025Research and development services and related consultancy services
Closed tenderPublished 26 February 2025
Digital Strategy Program, Finance, People, Facilities and Property Software
NHS Property Services LtdClosing 26 May 2025
Closed tenderPublished 21 February 2025
Provision of Gate Lines and Platform Validators and Associated Installation and Maintenance Services
Transport for WalesGBP 25,000,000Closing 11 April 2025Smart card readers
Closed tenderPublished 20 February 2025
Customer Sentiment Tracking
Ordnance SurveyGBP 585,000Closing 21 March 2025Research services
Closed tenderPublished 20 February 2025
Customer Sentiment Tracking
Ordnance SurveyClosing 21 March 2025Research services
Closed tenderPublished 19 February 2025
PE0566 - Marketing Framework
Peabody TrustGBP 7,500,000Closing 20 March 2025Signage
Expired contract
RFQ_128875 - NMS Survey for Healthcare Users
National Physical LaboratorySupplier(s) IFF ResarchGBP 49,957.26Awarded 5 November 2024Expiring 15 May 2025Research services

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
75
£10.1bn
National Highways Limited
72
£33.2m
Transport for London
40
£5.5bn
Department For Work and Pensions (DWP)
37
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Network Rail
31
£1.6bn
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
26
£560.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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