Customer experience

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872 Customer experience awards found

Expired contract
Customer Experience platform
Somerset CouncilSupplier(s) GOSS INTERACTIVE LIMITEDGBP 71,340Awarded 17 February 2024Expiring 16 February 2025Internet and intranet software package
Awarded contract
HR Recruitment Solution
London Borough of IslingtonSupplier(s) Eploy (ITS Software Systems Ltd)GBP 169,415Awarded 15 February 2024Expiring 14 February 2027Recruitment services
Expired contract
Provision of Market Research Services for Home Office Customer Services
Crown Commercial ServiceSupplier(s) Thinks Insight and Strategy (Britain Thinks) LimitedGBP 1,344,000Awarded 10 February 2024Expiring 9 February 2026Market research services
Awarded contract
First TPE Video Surveillance System (VSS/CCTV) Renewal
FirstGroup Holdings Limited5,550,000Awarded 2 February 2024Surveillance and security systems and devices
Expired contract
SBRI: Unlocking Space for Business Feasibility Study - Phase 1
UK Space Agency
Supplier(s)
12 suppliers
Assimila Ltd
Bolgiaten Limited
Craft Prospect Ltd
EOLAS Insight Ltd
Geospatial Ventures Limited
GMV NSL
National Oceanography Centre
ONE BIG CIRCLE LTD
Ordnance Survey
SafeEarthSolutions Limited
SPACE INTELLIGENCE LTD
Treeconomy Ltd
GBP 2,325,873Awarded 31 January 2024Expiring 30 June 2024Transport services (excl. Waste transport)
Expired contract
DWP Delivery Model Assessment
Department For Work and Pensions (DWP)Supplier(s) KPMG LLPGBP 410,753.9Awarded 29 January 2024Expiring 28 April 2024Procurement consultancy services
Awarded contract
Provision of Cleaning Services for Student Residences and Conference's at Aberystwyth University
Aberystwyth UniversitySupplier(s) Ametros Facilties Management LtdGBP 1,620,000Awarded 15 January 2024Accommodation cleaning services
Awarded contract
Provision of Cleaning Services for Student Residences and Conference's at Aberystwyth University
Aberystwyth UniversitySupplier(s) Ametros Facilties Management LtdGBP 1,620,000Awarded 15 January 2024Accommodation cleaning services
Awarded contract
Mid Sussex District Council - Green Spaces Management
Mid Sussex District CouncilSupplier(s) GLENDALE COUNTRYSIDE LIMITEDGBP 30,000,000Awarded 21 December 2023Grounds maintenance services
Expired contract
Award of RBGE 2023 - 307 - Refurbishment of Social and Catering Space Dawyck Botanic Garden
Royal Botanic Garden EdinburghSupplier(s) 442 Design LtdGBP 80,000Awarded 15 December 2023Expiring 31 March 2024Construction work
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Expired contract
Piloting approaches to capturing customer experience in the water sector for PR24
Water Services Regulation Authority (Ofwat)Supplier(s) Accent Marketing and Research LtdGBP 183,117Awarded 14 December 2023Expiring 31 May 2024Design and execution of research and development
Awarded contract
Digital Experience and Digital Enablement
National Savings and InvestmentsSupplier(s) IBM UNITED KINGDOM LIMITEDGBP 99,835,217Awarded 13 December 2023Expiring 12 August 2028Deposit services
Expired contract
SWIFT Technical Architect
West Midlands Combined AuthoritySupplier(s) Waterman AspenGBP 203,800Awarded 6 December 2023Expiring 5 December 2024Railway transport services
Awarded contract
Provision Of Contact Centre Services Including Associated Software Solutions
National Transport AuthoritySupplier(s) Capita Customer Solutions LtdAwarded 5 December 2023Supporting services for the government
Awarded contract
Augmentation Framework
Leeds City CouncilSupplier(s) Fujitsu Services Ltd, TPXimpact Limited, Aire Logic LimitedAwarded 28 November 2023IT services: consulting, software development, Internet and support
Expired contract
LNER Web & App Development and Support
London North Eastern Railway LimitedSupplier(s) Softwire Technology Limited12,000,000Awarded 20 November 2023Expiring 20 November 2025
Expired contract
RM1043.8-1-LONDON BOROUGH OF WALTHAM FOREST - Digital and Data strategies 2024-27
London Borough of Waltham ForestSupplier(s) Methods Business and Digital Technology Ltd110,000Awarded 20 November 2023Expiring 20 March 2024
Expired contract
Change Management Support
Government Property AgencySupplier(s) Jones Lang LaSalleGBP 25,650Awarded 16 November 2023Expiring 16 February 2024Research and development services and related consultancy services
Awarded contract
Digital Experience and Digital Enablement
National Savings and InvestmentsSupplier(s) IBM UNITED KINGDOM LIMITEDGBP 99,835,217Awarded 13 November 2023E-mail system
Awarded contract
Contact Centre Services
Transport for WalesSupplier(s) Journeycall Limited,GBP 1,500,000Awarded 9 November 2023Call centre

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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