Customer experience

Find customer experience opportunities in seconds below. Search through thousands of customer experience notices and upcoming contracts. Bookmark the tender and start your bid/no-bid decision.

2,251 Customer experience notices found

Stale Pre-tenderPublished 21 August 2025
Collection & Recovery Services
Southern Water Services LtdGBP 40,000,000Closing 15 September 2025Legal services
Stale Pre-tenderPublished 21 August 2025
Bus Franchising Contract Management System
Liverpool City Region Combined AuthorityGBP 680,000Closing 5 September 2025IT services: consulting, software development, Internet and support
Closed tenderPublished 21 August 2025
CANCELLED - 2025/008 The provision and support of a UX Design Service for Enterprise Ireland (National Enterprise Hub)
Enterprise IrelandEUR 210,000Closing 12 September 2025Web server software package
Expired contract
New Homes Customer Journey Pilot
Peabody TrustSupplier(s) Integrity UK LtdGBP 174,259.2Awarded 15 August 2025Expiring 21 July 2026Business and management consultancy services
Closed tenderPublished 14 August 2025
Invitation to tender for Bord Bia’s Digital Platforms Partner – Strategy, UX, Design and Implementation
Bord Bia (Irish Food Board)EUR 300,000Closing 17 September 2025Software support services
Stale Pre-tenderPublished 13 August 2025
TfL Supplementary Works Approval Process
Transport for LondonInformation systems or technology strategic review and planning services
Stale Pre-tenderPublished 13 August 2025
Market Sounding Questionnaire: TfL Supplementary Works Approval Process
Transport for LondonClosing 27 August 2025Systems and technical consultancy services
Awarded contract
Customer Experience Training - GEMS3
Great Western Rail (FirstGroup)Supplier(s) TRAIN 4 CHANGE LIMITEDGBP 683,365Awarded 13 August 2025Expiring 31 March 2027Education and training services
Expired contract
Catering Contractor Procurement
Stockport Metropolitan Borough CouncilSupplier(s) International Food Service Equipment LimitedGBP 289,166.44Awarded 30 June 2025Expiring 30 September 2025Construction work
Stale Pre-tenderPublished 11 August 2025
HMRC Customer Relationship Management
HM Revenue & Customs (HMRC)GBP 2,000,000,000IT services: consulting, software development, Internet and support
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Closed tenderPublished 8 August 2025
Provision of comprehensive operation and management services for the Greystones Regional Innovation District (the GRID) and its associated facilities. Initial contract: 2 years
Wicklow County CouncilClosing 5 September 2025General management consultancy services
Stale Pre-tenderPublished 6 August 2025
Retail catering and retail outlet concession
Hull University Teaching Hospitals NHS TrustClosing 17 September 2025Catering services
Awarded contract
Digital Place for Local Public Services - Customer Experience Program
Tameside Metropolitan Borough CouncilSupplier(s) PLACECUBE LIMITEDGBP 900,000Awarded 6 August 2025IT services: consulting, software development, Internet and support
Closed tenderPublished 30 July 2025
Homes England - Help to Buy Transformation
Homes and Communities AgencyGBP 750,000Closing 13 August 2025
Closed tenderPublished 30 July 2025
EEAST - Marketing Contacts Database (250424)
East of England Ambulance Service NHS TrustGBP 75,000Closing 18 August 2025Marketing services
Closed tenderPublished 25 July 2025
Digital Transformation and Marketing Services for Southwark Leisure (MOVE Southwark)
London Borough of SouthwarkGBP 559,000Closing 19 August 2025Advertising and marketing services
Awarded contract
Customer Sentiment Tracking
Ordnance SurveySupplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 625,850Awarded 25 July 2025Research services
Awarded contract
Insight Framework for Customer Intelligent and Strategic Insight - Lot 2 - Leisure Customer Insights
Ordnance SurveySupplier(s) WHITE SPACE STRATEGY LTD, Walnut Unlimited Ltd (trading as ICM Unlimited)GBP 1,000,000Awarded 22 July 2025Expiring 31 August 2028Research consultancy services
Closed tenderPublished 21 July 2025
Planned tendering exercise for Castle Cary station Ticket Offices modernisation
Great Western Rail (FirstGroup)GBP 625,000Closing 29 September 2025Repair and maintenance services of building installations
Awarded contract
Award of CSU – Customer Experience Training
Scottish GovernmentSupplier(s) Elite Training and Consultancy (Scotland) LtdGBP 2,985Awarded 6 May 2025Staff training services

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
75
£10.1bn
National Highways Limited
72
£33.2m
Transport for London
40
£5.5bn
Department For Work and Pensions (DWP)
37
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Network Rail
31
£1.6bn
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
26
£560.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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