Provision of Genesys Cloud Contact Centre
Details
- Supplier(s)
- British Telecommunications PLC
- Value
- £322,687
- Duration
- 1 year
- Topic
- Telecommunication services except telephone and data transmission services
- Published
- 22 September 2026
- Source
- uk:contracts_finder
Tender description
Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT). The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service in the first year, as well as the potential spend for the second optional year of the contract.
Timeline
- Completed: Award date27 August 2026
- Completed: Award published22 September 2026Current notice
- Next: Contract expiry date1 September 2027in 10 months
About the buyer
The Department for Business and Trade (DBT) is a ministerial department that buys as a central government organisation. DBT buys through Government Commercial Agency agreements, formerly Crown Commercial Service. Businesses can join those agreements to supply goods or services. DBT follows each agreement's contractual terms.
A commercial pipeline gives a forward look at expected outsourcing over the next 18 months.
Over the past 5 years, most of DBT's contract awards have been in business services, research and development and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-for-business-and-trade-dbt.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-for-business-and-trade-dbt.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-for-business-and-trade-dbt.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-for-business-and-trade-dbt.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-for-business-and-trade-dbt.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-for-business-and-trade-dbt.gov |
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