Awarded contract
CCaaS implementation services
Details
- Supplier(s)
- Alscient Limited
- Value
- GBP 300,000
- Duration
- 3 years
- Topic
- Computer-related professional services
- Published
- 28 May 2026
- Source
- uk:contracts_finder
Tender description
The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
Timeline
- Completed: Award date1 April 2026
- Completed: Award published28 May 2026Current notice
- Next: Contract expiry date31 March 2029in 3 years
About the buyer
Incommunities Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72590000 · Computer-related professional services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@incommunities-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@incommunities-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@incommunities-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@incommunities-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@incommunities-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@incommunities-limited.gov |
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