Closed tender

Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software

Details

Buyer: Govia Thameslink Railway Limited
Value: GBP 900,000
Topic: Customer Relation Management software development services
Published: 24 April 2026
Submission: 22 May 2026
Source: uk:find_a_tender

Tender description

The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data‐driven insight across digital channels. These platforms will enable GTR to: •Deliver more relevant and personalised customer communications. •Run data-driven, targeted campaigns that increase engagement and spend. •Gain real-time insight into customer behaviour to improve campaign effectiveness. Simplify planning, execution, and optimisation across channels, replacing fragmented tools The procurement will be conducted under the Procurement Act 2023 using the Competitive Flexible Procedure.

Timeline

Completed: Tender published24 April 2026
Current notice
Completed: Submission date22 May 2026

About the buyer

Govia Thameslink Railway Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72212445 · Customer Relation Management software development services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@govia-thameslink-railway-limited.gov
Commercial Director	+44 •••• ••••••	••••••••@govia-thameslink-railway-limited.gov
Procurement Manager	+44 •••• ••••••	••••••••@govia-thameslink-railway-limited.gov
Category Lead	+44 •••• ••••••	••••••••@govia-thameslink-railway-limited.gov
Senior Buyer	+44 •••• ••••••	••••••••@govia-thameslink-railway-limited.gov
Contracts Manager	+44 •••• ••••••	••••••••@govia-thameslink-railway-limited.gov