PRO005158-Services-Contract-System Integrator : Billing and CRM
Details
- Value
- £10,000,000
- Topic
- Software programming and consultancy services
- Published
- 23 September 2026
- Submission
- 18 December 2026in 1 month
- Source
- uk:find_a_tender
Tender description
System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.
Timeline
- Completed: Tender published23 September 2026Current notice
- Next: Submission date18 December 2026in 1 month
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About the buyer
United Utilities Water Ltd is the regulated water and wastewater utility for the North West of England, and buys through its own commercial department. Category managers within the commercial department oversee markets such as construction and engineering. Large infrastructure schemes, including the Haweswater Aqueduct Resilience Programme, go to tender as multi-party contracts.
Over the past 5 years, most of United Utilities Water Ltd's contract awards have been in architectural and engineering services, IT services and waste, cleaning and environmental services.
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