Awarded contract

Customer Engagement Platform and Contact Centre as a Service

Details

Buyer
North Yorkshire Council
Supplier(s)
Netcall Technology Limited
Value
GBP 7,500,000
Duration
5 years
Topic
Customer Relation Management software package
Published
20 October 2025
Source
uk:contracts_finder

Tender description

North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance. Call-off from CCS Framework Agreement RM6285 Back Office Software 2. Optional extension period: 8 October 2030 - 7 October 2035.

Timeline

  1. Award date8 October 2025
  2. Award published20 October 2025
    Current notice
  3. Contract expiry date7 October 2030in 4 years

About the buyer

North Yorkshire Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48445000 · Customer Relation Management software package

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