Expired contract

CRM Consultancy

Details

Buyer
National Institute for Health and Care Excellence
Value
GBP 48,000
Duration
4 months
Topic
Software programming and consultancy services
Published
2 January 2025

Tender description

NICE's strategic ambitions require both process and digital transformation. Customer and stakeholder management is a key element in realising this objective. A Customer Relationship Management (CRM) system has been identified an an important digital tool to support this need. NICE already has a Dynamics CRM in use by a small number of users and we are seeking to wider this starting with NICE Advice, Implementation and Partnerships and Communications teams. All the foundational and base configuration outcomes will be designed to scale with the minimum necessary effort to the rest of the organisation in a later phase. The ITQ will be sent to a selection of suppliers.

Timeline

  1. Completed: Award date27 November 2024
  2. Completed: Award published2 January 2025
    Current notice
  3. Completed: Contract expiry date31 March 2025

About the buyer

National Institute for Health and Care Excellence is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72200000 · Software programming and consultancy services

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