Multi-party Framework Agreement for the provision of Strategic IT Resourcing Services to the Central Bank of Ireland

Tender description

Technology will play a significant part in achieving the Bank’s strategic goals of increased automation and digitalisation, increased organisational resilience and embedding data science and analytics as a core capability. The Information Management and Technology Directorate (IMTD) of the Bank must be able to respond to and meet the evolving technology needs and expectations of the Central Bank’s business functions that it supports into the future. The current IT augmented resourcing model in use by IMTD will struggle to meet future demand. The Central Bank is currently in the process of designing a new IT Target Operating Model which will focus on delivering a service-oriented approach to IMTD’s customers. These services will be continually optimised through a new Practice Framework and the increased use of Product/Platform teams. As an enabler of this strategic change, the Central Bank wishes to replace its current IT resourcing models by a new Strategic Partnership Framework, initially covering: a) ICT Flex Capacity: Provides flexible and timely access to specialised professionals across all ICT disciplines on an individual basis. The Central Bank is consuming a ‘role’ or a group of roles, to be managed by the Central Bank. b) Team Capacity: Engages a dedicated, specialised team for a specific, measurable objective like a set number of sprints or a fixed scope (e.g., Windows upgrade on 1000 laptops). The Central Bank is consuming a ‘team’ which is managed by the partner and measured on metrics related to team performance. c) 'Managed' services: Managed Services will be defined as specific areas of scope which will be supported by a partner contributing to the delivery of services by IMTD. This might include supporting a function, practice, or platform etc. Each Managed Service will have a defined scope, RACI, duration, deliverables, service levels, commercials and a service management wrap appropriate to the service being provided. A Managed Service will typically work alongside existing IMTD resources as a component adding capacity and capability towards delivering an enhanced service to IMTD’s internal customers. The Central Bank’s intention is to enter strategic partnership relationships with two strategic partners to provide resources through these resourcing models. Candidates should note that the Central Bank’s intention is to scale with the strategic partner that is ranked highest in the ITN competition. See attached documentation for more information.