Managed Resources for Prisoner Facing Platform Services

Tender description

About adding context and requirements test Pre-market engagement N/A Work done so far In collaboration with the previous supplier we have completed some of the modernisation project successfully which updates the Unilink backend infrastructure to a PaaS (Platform as a Service) for OS and MI (Managed Instance) for SQL database backend to provide key benefits: Scalability, Performance, Security, Support & Maintenance, Cost Effectiveness. Which phase the project is in Alpha Existing team The MOJ PFS Tech Ops team includes senior infrastructure engineers, and delivery/Ops manager and Service Lead. Address where the work will be done Work is performed off site however presence for meetings or workshops maybe required and will be either at the Canary Wharf or Petty France offices. Canary Wharf - 10 S Colonnade, London E14 5EA Petty France - 102 Petty France, London SW1H 9AJ Working arrangements The working arrangement is remote working. Provide more information about your security requirements: Security Check (SC) Provide more information about your security requirements (optional): The suppliers team working on the MOJ tenant/ platform must have SC Clearance. Latest start date 2024-12-26 Enter the expected contract length: 2 years Extension period: 1 year Special terms and conditions N/A Write the term or acronym: EUC Write the term or acronym: PFS Write the term or acronym: TechOps Write the term or acronym: LaunchPad Write the term or acronym: Unilink Explain the term or acronym: End User Compute Explain the term or acronym: Prisoner Facing Services Explain the term or acronym: Engineers in the PFS team who provide 3rd Line Support and manage & maintain the Devices and backend infrastructure. Explain the term or acronym: Device (Laptop) with a secure Kiosk Windows 10 build provinding access to Prisoner apps (Café, Games etc…) Explain the term or acronym: External vendor providing access to various Prisoner Apps & Kiosks on site. Are you prepared to show your budget details?: Yes Indicative maximum: 600000 Provide further information: The budget of £600,000 includes VAT and covers the contract term including extension. Confirm if you require a contracted out service or supply of resource Contracted out service: the off-payroll rules do not apply Summary of work EUC Prisoner Facing Services require a Supplier managed services team to continue providing the Microsoft Azure Cloud Infrastructure and support. The Supplier’s services shall include the delivery of the main modernisation project along with smaller work-streams to deliver the overall outcome, as follows: - Continue to work with TechOps in creating a Dev environment for new modernisation environment before migration. - Provide a clear test plan and Dev environment to perform functional testing. - Create the new pre-prod & production environments and set out a detailed migration plan for the entire LaunchPad estate to migrate to the new modernisation environment . -Maintain and update Infrastructure design and Security Documentation and share with MoJ. - Provide support to the TechOps team with the new modernisation environment including active management and alerting on these environments, which should be aligned with MoJ standards. - Provide security & vulnerability management of infrastructure. Maintain and share security risk assessments with The MOJ. Supplier will continue to help maintain the service and smooth operation of launchpad services within the Ministry of Justice (MoJ). Ensuring the continuous availability of these services is essential for business as usual delivery as any disruption would have a substantial impact, particularly on prisoner-facing services and prison operations. Where the supplied staff will work No specific location (for example they can work remotely) Who the organisation using the products or services is Justice Digital (MOJ) Why the work is being done The LaunchPad device programme is a high-profile service which will allow service users (residents) residing in specific youth custody and general prison institutions to access a number of digital services and applications via a laptop device that will provide both residents and the HMPPS with a number of key benefits. Benefits include access to site specific and educational content. As well as a number of software applications such as the capability of ordering of meals directly from the canteen for pre-set mealtimes rather than using paper-based systems. These Transactional Services give prisoners more control of aspects of prison life. MoJ is currently running a modernisation project to address an End-of-Life OS risk and to deliver a modern cloud-based platform as a service (OS) and managed instance (Database) environment. A Supplier team with SME knowledge is required to assist TechOps team with the delivery of the modernisation project, continuous improvement and managed cloud support for MOJ’s Digital Prison Unilink Environments. The supplier will also provide development of the service, managed service support, testing and training development services for LaunchPad Technology programme and other related programmes. The business problem you need to solve Manage with delivery of an the PFS modernisation project which in main is addressing an end-of-life issue on the current server infrastructure and an opportunity to migrate to a Platform As A Service(OS) & SQL Managed Instance (DB). - PaaS, SQL MI & AVD solution; work with MOJ and Unilink to continue to develop and build the new environment based on a PaaS solution, including the production of relevant design documentation e.g. HLD, LLD and project plans - Test & Migration solution; work with MOJ and Unilink to develop and build the new environments based on the PaaS solution. Creation of testing and migration plans along with the production of relevant design documentation e.g. HLD, LLD and project plans - Training solution: work with MOJ and Unilink to train and upskill existing TechOps team providing relevant design documentation e.g. HLD, LLD and project plans First user type: Prison Population Enter more details about this user type: The LaunchPad service is used by the prisoner population the device provides access to Prisoner apps (Café, Games etc…) Questions and Clarifications 1. Migrating away from legacy applications to digital services and assisting with remediation where necessary. Please can you explain what is meant by 'remediation'? As we move to more Cloud based technology and working with application providers sometimes, we may face situations where issues occur, on these occasions we expect the supplier to leverage from their teams SME knowledge and partner with MoJ to remediate the issues. Last Updated: 19 July 2024, 08:37 2. Please can the authority clarify whether we are able to use images in our response? If so what is the implication on the character count? Images should not be included in responses. Please provide text responses only. Last Updated: 19 July 2024, 08:36 3. Is the scope of this contract to provide development and support for the Cloud Platform only, or does the scope include development and support of the EUC services and web apps deployed on the platform? This contract does not pertain the MoJ’s Cloud Platform which is hosted in AWS, it is a separate environment hosted on Azure. The scope does not include development of EUC services, it is for the modernisation of existing services on a Windows server hosted environment. Last Updated: 19 July 2024, 08:35 4. The requirements state “A supplier team with SME knowledge is required”. Can you please confirm which specific technologies the supplier is required to be an Subject Matter Expert in? Azure Devops, Terraform, Ansible, Powershell DSC, Azure Infrastrucuture, SQL MI Last Updated: 19 July 2024, 08:34 5. Can you please confirm the contract start date? Two dates are mentioned: 26.12.24 and 30.12.24. The estimated contract start date is 26.12.24 Last Updated: 19 July 2024, 08:33 6. 2. Who is the incumbent supplier? Details of the existing contract including the incumbent supplier can be found on https://www.contractsfinder.service.gov.uk/Search. The current contract was awarded in January 2022 to Kainos Software Ltd. Last Updated: 19 July 2024, 08:32 7. 1. As some of the modernisation project has been completed with an existing supply, what is the reason for this tender now? The existing contract is coming to an end and the modernisation project has on-going requirements which include but are not limited to, continued support of the modernisation project to delivery, SME support of the overall solution and on-going reviews of the current environment and to provide input into for enhancements. Further details of requirements will be issued for successful suppliers entering phase 2 of this procurement. Last Updated: 19 July 2024, 08:31 8. As a cloud service there would be no need to patch manage -can you please clarify? Even though it will be a cloud service, patching will still be a requirement and delivered through automation services. They will still go through UAT process prior to deployment in our Dev environments. Last Updated: 19 July 2024, 08:30 9. Do you have an idea of how many resources you expect to need to meet your requirements? This contract will be managed via statements of work. The exact resource required will be agreed alongside each package of work. Last Updated: 19 July 2024, 08:29 10. Good afternoon, Can HMPPS please confirm who the previous supplier was – referenced in “ocds-pfhb7i-52545-FC-DOS 6 FC L1 Bid Pack - Attachment 1 Statement of Requirements” and are there any suppliers delivering work in the current Alpha phase? This is a replacement of existing contract, awarded in March 2022, and the incumbent has been delivering work on the Alpha phase. Details of the existing contract including the incumbent supplier can be found on https://www.contractsfinder.service.gov.uk/Search. The current contract was awarded in January 2022 to Kainos Software Ltd. Last Updated: 19 July 2024, 08:28 11. Can the authority confirm whether Stage 1 respondents are limited to 750 characters with spaces for each Section (I.e. Essential Skills and Experience and Nice-To-Have Skills and Experience)? Each section has four embedded questions, each of which we assume we are to answer within 750 characters (4 x 750 characters per section) however the format of the response prevents this approach, so we would be grateful for clarity. The response per question is a 750 character count (including spaces). Responses should start with the corresponding question number (1,2,3 etc) and the 750 character count will be measured for each individual response and spaces between each answer will not be measured in the character count. Last Updated: 19 July 2024, 08:28