Expired contract

Contact Centre System - Liberty SolutionCare Services & Support Renewal

Details

Buyer: Your Homes Newcastle Ltd
Supplier(s): Netcall Technology Limited
Value: GBP 39,697
Duration: 1 year
Topic: Software package and information systems
Published: 17 October 2023
Source: uk:contracts_finder

Tender description

One year's continued annual support and maintenance for the existing Liberty SolutionCare software system located in our Customer Contact Centre. The current Supplier provides a system for the Contact Centre which relates to Qmax, CC6/7 telephony, a Contact Centre portal, automated operator, call routing and, recordings.

Timeline

Completed: Award date1 October 2023
Completed: Award published17 October 2023
Current notice
Completed: Contract expiry date30 September 2024

About the buyer

Your Homes Newcastle Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48000000 · Software package and information systems

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@your-homes-newcastle-ltd.gov
Commercial Director	+44 •••• ••••••	••••••••@your-homes-newcastle-ltd.gov
Procurement Manager	+44 •••• ••••••	••••••••@your-homes-newcastle-ltd.gov
Category Lead	+44 •••• ••••••	••••••••@your-homes-newcastle-ltd.gov
Senior Buyer	+44 •••• ••••••	••••••••@your-homes-newcastle-ltd.gov
Contracts Manager	+44 •••• ••••••	••••••••@your-homes-newcastle-ltd.gov

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Contact Centre System - Liberty SolutionCare Services & Support Renewal

Details

Tender description

Timeline

About the buyer

Relevant CPV codes

AI insights

Decision makers

32 similar open tenders

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DPS for Research Data Management Tools, Support, Maintenance and Associated Services

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The Provision of Online Exam Papers and Study Support to Donegal Education and Training Board

Dynamic Market (DM) for the provision of goods and services to drive economical, social and governance impact and improvement

Dynamic Purchasing System for the Provision of Managed ICT Security Services

HEAnet - Dynamic Purchasing System for the Provision of Enterprise Service Management (ESM) Solutions and Associated Services

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