Awarded contract

Cloud-hosted Telephony System

Details

Buyer
Sheffield City Council
Topic
Communication software package
Published
9 August 2023
Source
uk:bluelight

Tender description

cloud-hosted Software as a Service (SaaS), Telephony platform specifically supporting the following: • Contact Centre Telephone calls • Call Recording • Telephone statistical reports • Call Routing • Natural language processing • Telephone based self-service • Web Chat • Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally.

Timeline

  1. Award published9 August 2023
    Current notice
  2. Award date9 August 2023

About the buyer

Sheffield City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48510000 · Communication software package

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Decision makers

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