Y22007 - Communication Solutions and Associated Telephony Services

Tender description

The Framework Agreement covers the provision and installation of a full range of communication solutions, associated services, equipment, support and maintenance. The equipment under this Framework Agreement may be provided as a direct purchase or via a Lease agreement. Indicative requirements include, but are not limited to, the following applications: • Traditional Telephony Services • Data Access Services • Local Connectivity Services • Inbound Telephony Services • IP Telephony • Paging and Alerting • Video/Audio Conferencing • Unified Communications (i.e. Teams/Zoom) • Contact Centres • Broadband • Call Tariff's • Mobile including Devices, Airtime and Services • WIFI/ Internet Access • VOIP / SIP Telephone Systems • Call Packages • Numbering • Alarms and Call Points Suppliers must have the capability to provide a wide range of Communication Solutions and Associated Telephony Services including supply and installation. Associated Services may extend beyond the indicative requirements above and may include, but not be limited to: • End User Support • Service Desk • Integration • Installation • Project Management • Training • Asset Management Lot 1: The Framework Agreement covers the provision and installation of a full range of communication solutions, associated services, equipment, support and maintenance. The equipment under this Framework Agreement may be provided as a direct purchase or via a Lease agreement. Indicative requirements include, but are not limited to, the following applications: • Traditional Telephony Services • Data Access Services • Local Connectivity Services • Inbound Telephony Services • IP Telephony • Paging and Alerting • Video/Audio Conferencing • Unified Communications (i.e. Teams/Zoom) • Contact Centres • Broadband • Call Tariff's • Mobile including Devices, Airtime and Services • WIFI/ Internet Access • VOIP / SIP Telephone Systems • Call Packages • Numbering • Alarms and Call Points Suppliers must have the capability to provide a wide range of Communication Solutions and Associated Telephony Services including supply and installation. Associated Services may extend beyond the indicative requirements above and may include, but not be limited to: • End User Support • Service Desk • Integration • Installation • Project Management • Training • Asset Management