Supplier Questionnaire for Multi Occupancy Accessible Transport (MOAT) Services

Tender description

This is an opportunity for suppliers to express and respond to a Transport for London (TfL) questionnaire to help understand the market and supply position for MOAT. This is not an Invitation to Tender (ITT) only the questionnaire needs to be completed by the deadline of 26 September 2022 and can be found in the below link. https://procontract.due-north.com/Advert/Index?advertId=feee0273-7e12-ed11-8117-005056b64545 The London Dial a Ride operation provides ca 1,000,000 trips per year to its customers across the capital. Part of this, the MOAT requirement, is for one supplier or a small number of suppliers capable of operating in London to provide driver and vehicle services, with their own scheduling system as an option, for multi occupancy accessible trips across all 33 London Boroughs. This is fully funded by TfL and will deliver direct to London Dial a Ride's passengers, who because of their disabilities, are unable to use TfL's standard bus and train services offering. Potential suppliers may include but are not limited to: national or local Community Transport Organizations, Demand Responsive Bus Companies and Commercial Bus Operators. TfL has a scheduling system and we are happy to explore use of this with bidders. The services are required to commence from 1 October 2023 which is when the current contracts will have expired. Our key objectives for MOAT operations over the next 7 years are: 1. Excellent safety and safeguarding procedures 2. High levels of customer satisfaction 3. High levels of reliability 4. A focus on lowering the cost of trip delivery The vehicles typically used for multi-occupancy services have been raised floor conversions of: Mellor Tucana II Mercedes Benz Sprinter Page 5 to 6 Renault Essential VW Crafter LWB The vehicle specification will be available to download on the Pro Contract Site via the below link. Please submit your questionnaire response by 12:00 on Monday 26 September 2022. https://procontract.due-north.com/Advert/Index?advertId=feee0273-7e12-ed11-8117-005056b64545 London will be split into the following 11 areas; Area 1 - Brent, Harrow and Northern Hillingdon Area 2 - Barnet and Enfield Area 3 - Hackney, Haringey and Islington Area 4 - City, Newham, Tower Hamlets and Waltham Forest Area 5 - Barking and Dagenham, Havering and Redbridge Area 6 - Ealing, Hounslow and Southern Hillingdon Area 7 - Camden, Hammersmith & Fulham, Kensington & Chelsea and Westminster Area 8 - Greenwich, Lewisham and Southwark Area 9 - Kingston, Lambeth, Merton, Richmond upon Thames and Wandsworth Area 10 - Croydon and Sutton Area 11 - Bexley and Bromley Please submit your questionnaire response by 12:00 on Monday 26 September 2022.