Provision of Strategic Telephony Services
Details
- Supplier(s)
- Wavenet Ltd
- Value
- GBP 17,919,398.46
- Duration
- 5 years
- Topic
- Telecommunications equipment and supplies
- Published
- 8 December 2020
- Source
- uk:contracts_finder
Tender description
Utilised CCS framework- Network Services 2-RM3808 Award published for transparency. The Agency solution encompasses all of the features below: New back office telephony solution (Handsets, voicemail) Replacement of existing contact centre technologies such as WFM, Speech Analytics, telephony, digital channels and chat bots 'Drag and drop' style IVR administration for ease and speed of use Scalable cloud solution, pay for what we use Regular product releases and use of the latest product version Ability to develop and administer the solution in-house Suite of new technologies for the Agency: Digital Signage Customer Satisfaction Surveys IVR Bots Quality Monitoring Text Analytics Natural Voice IVRs This contract has been awarded for a duration of 5 years with the option to extend for a further 1+1 year.
Timeline
- Completed: Award date24 November 2020
- Completed: Award published8 December 2020Current notice
- Completed: Contract expiry date23 November 2025
About the buyer
Driver and Vehicle Licensing Agency is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32500000 · Telecommunications equipment and supplies
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov |
7 similar open tenders
See more open tenders related to Provision of Strategic Telephony Services.
- Open tender
Omega DPS
Related buyers
Buyers similar to Driver and Vehicle Licensing Agency.
- 121£193.0m
- 120£283.9m
- 29£34.0k
- 27£4.2m
- 22£344.9k
- 9£35.5m
- 4£204.3k
- 2,698£1.7bn
- 906£19.4bn
- 691£8.8bn
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
