Design, build and implement, host and support of Enfield council’s website and Web CMS

Tender description

Why the Work is Being Done Enfield council is replacing its entire CRM, CMS and Customer platform (webforms, customer account, integration to line of business applications) to replicate all its current functionality to ensure Business continuity; fulfil future requirements and achieve digital transformation; deliver an affordable platform suitable for future investment without compromising on quality. Problem to Be Solved The current website needs to be rebuilt and replaced. It was implemented in 2015/16 and the CMS is built on an unsupported open source platform called ADX. Furthermore, the overall visual design and user-experience of the website has not been updated since launch. UX design work needs to be carried out and implemented in a CMS which would be appropriate for investment and long-term use. In addition to re-platforming we are looking to make significant improvements to modernise the look and feel, search, navigation, content types, forms, accessibility and the mobile experience of the website. Who Are the Users As a resident, business or visitor I need to have an online experience that is simple and intuitive for me so that I can succeed in transacting first time. As a council web team we need to have front end design, UX and UI which supports residents, works across a variety of devices and will work as part of a chosen CMS. It also needs to be fast and easy to use by non-technical and technical staff alike. Any work that has already been done: • End user customer feedback • User behaviour data and analytics Early Market Engagement Work Already Done Existing Team Web Manager Web developer (x2) Web content editor (x3) Current Phase Discovery Work Location The Supplier will need to attend meetings and workshops at a combination of the Supplier’s site and Enfield Council, Silver street, Enfield London EN1 3XA. Working Arrangments Supplier will be able to work remotely but must be available for meetings in Enfield council as and when required. Travel time and expenses must be covered by the Supplier. Security Clearance No specific security clearance required Additional T&Cs To be agreed Skills & Experience Provide a single example of your experience of having delivered a public/industry website; Experience of hosting CMS and Websites; Experience of having delivered content managed websites which integrates to a CRM solution; Experience of delivering editorial workflows which can be used by distributed teams without the need to know mark-up or styling; Commitment to deliver an MVP launch by Aug 2020; Experience of provision of websites with Accessibility that is WCAG 2.1 compliant High quality data reporting facility and analytics Experience of iteratively managing projects to include stages of on-going development and support, testing and deployment; Qualified and skilled personnel to manage and contribute to the various stages of the project; Experience of enabling clients to be independent and self-sufficient in their future website development; Experience of producing a website that is mobile responsive Experience of providing high quality training; Experience of migrating content from another CMS; Experience of search engine optimization – maintaining and improving the existing SEO quality post launch. Nice to Haves Experience of providing a multi-site search functionality; Provision of a personalised web experience for customers Proven record of contribution to open source CMS or other proprietary CMS with a large userbase; Certified and experienced Scrum staff as part of supplier's permanent team; Experience of working with client-side Product Owner(s); Any general certifications (ISO 9001, ISO27001, Cyber Essentials). No. of Suppliers to Evaluate 5 Proposal Criteria Essential and desirable skills and experience; Technical solution; Approach and methodology; How the approach or solution meets user needs; Estimated time frames for the work (MVP must be delivered by August 2020); The risks perceived and how they will be managed Team structure and qualifications Value for money; Managing support and on-going development; Recommendation and costings for design, build and implementation, hosting, managing deployments etc; Case Study; Work History; Implemented Scenarios in a Sand box (Test environment) with URLs, login details for LBE Web team to explore. Above criteria 13 will be required in the second stage of procurement from shortlisted suppliers Cultural Fit Criteria Determine and indicate the pre-requisite conditions, technical platform and resourcing needed by LBE to help deliver the various phases of the project Indicate the resourcing and skills required by LBE to maintain and develop the functionality to continue independently Take responsibility for their work Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Payment Approach Capped time and materials Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers No questions have been answered yet Budget range circa £135,000 - £165,000