Closed tender

Home Group - Customer Insight Framework (2017)

Details

Buyer
Home Group Ltd
Value
GBP 700,000
Topic
Research and development consultancy services
Published
19 December 2017
Submission
13 February 2018
Source
ContractsFinder

Tender description

Home Group is looking to establish a Framework for Customer Insight covering: (1) Customer Satisfaction Tracking (Real Time Portal - Ability to track performance across multiple stages of customer transactions and journeys, Real-time Interpretation & Analysis (Structured and unstructured survey responses), Surveying functionality: Multi-channel approach via (not exclusive to): Telephony, SMS, IVR, E-mail...), (2) Quantitative & Qualitative Research - Journey Mapping, UX Research, Behaviour Analysis, Ethnography, Segmentation, Sentiment Analysis, Qualitative Research: Digital/Applications, Face-to-face, Multi-Channel.

Timeline

  1. Tender published19 December 2017
    Current notice
  2. Submission date13 February 2018

About the buyer

Home Group Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73200000 · Research and development consultancy services
  • 79310000 · Market research services
  • 79342311 · Customer satisfaction survey

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Decision makers

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