Closed tender

Home Group - Customer Insight Framework (2017)

Details

Buyer
Home Group Ltd
Topic
Research and development consultancy services
Published
15 December 2017
Submission
15 January 2018
Source
uk:procontracts

Tender description

Home Group is looking to establish a Framework for Customer Insight covering: (1) Customer Satisfaction Tracking (Real Time Portal - Ability to track performance across multiple stages of customer transactions and journeys, Real-time Interpretation & Analysis (Structured and unstructured survey responses), Surveying functionality: Multi-channel approach via (not exclusive to): Telephony, SMS, IVR, E-mail...), (2) Quantitative & Qualitative Research - Journey Mapping, UX Research, Behaviour Analysis, Ethnography, Segmentation, Sentiment Analysis, Qualitative Research: Digital/Applications, Face-to-face, Multi-Channel. Keywords: Behaviour Analysis, Customer Insight, Customer Satisfaction Tracking, Journey Mapping, Quantitative & Qualitative Research, Sentiment Analysis

Timeline

  1. Tender published15 December 2017
    Current notice
  2. Submission date15 January 2018

About the buyer

Home Group Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73200000 · Research and development consultancy services
  • 79310000 · Market research services
  • 79342311 · Customer satisfaction survey

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