Customer services

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1,790 Customer services awards found

Expired contract
RSSB2452 Creating a customer service ethos in RSSB
Rail Safety and Standards Board LtdSupplier(s) Touchstone Renard LtdGBP 42,500Awarded 3 April 2017Expiring 31 July 2017Customer satisfaction survey
Awarded contract
Organisational/digital strategy and redesign of two pilot services
Nottinghamshire County CouncilSupplier(s) TPXimpact LimitedGBP 93,800Awarded 3 April 2017
Awarded contract
Marketing services
Kingston University Higher Education CorporationSupplier(s) Uni-Quest LtdAwarded 31 March 2017Marketing services
Awarded contract
License management software package
Bristol Waste CompanySupplier(s) Yotta DCLGBP 177,000Awarded 29 March 2017License management software package
Expired contract
Freedom Pass and other Transport and Mobility Managed Services
London CouncilsSupplier(s) ESP Systex Holdings LimitedGBP 700,000Awarded 23 March 2017Expiring 30 September 2024Administrative services for business operations
Awarded contract
Vocational training services
Shropshire Council
Supplier(s)
19 suppliers
County Trainig — part of Herefordshire & Ludlow College Group
County Training — Part of Herefordshire & Ludlow Colleges Group
County Trainnig — Part of Herefordshire & Ludlow Colleges Group
Enabling Development Opportunities Ltd
Entrust Education Services Ltd
Herefordshire and Ludlow College on behalf of Marches Skills Provider Network
In-comm Traning & Business Services Ltd
Lifetime Training
New College Telford
North Shropshire College
PEOPLEPLUS GROUP LIMITED
Phoenix Trainig Services (Midlands) Ltd
Project Management (Staffordshire) Ltd
SBC Training Ltd
Shrewsbury Coleges Group
Smart Training and Recruitment Ltd
THE UNIVERSITY OF WOLVERHAMPTON
University Of Chester
University of Wolvrhampton
GBP 3,000,000Awarded 22 March 2017Vocational training services
Expired contract
Driving-test services
Road Safety Authority (RSA)Supplier(s) Prometric Ireland LimitedAwarded 14 March 2017Expiring 16 February 2022Driving-test services
Expired contract
Collection and Delivery of Postage for Richmondshire District Council
Richmondshire District CouncilSupplier(s) Royal Mail Group LtdGBP 85,000Awarded 13 March 2017Expiring 31 March 2021Post and courier services
Expired contract
Provision of Highways England Customer Services Strategy
National Highways LimitedSupplier(s) KPMG LLPGBP 37,500Awarded 13 March 2017Expiring 30 March 2018Highways consultancy services
Expired contract
Industry specific software package
Royal Borough of Kensington and ChelseaSupplier(s) Q Matic (United Kingdom) LtdGBP 44,657Awarded 10 March 2017Expiring 23 February 2020Industry specific software package
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Expired contract
Award of Contract Queue Management System
capitalEsourcingSupplier(s) Q Matic (United Kingdom) LtdGBP 44,657Awarded 10 March 2017Expiring 9 March 2021Industry specific software package
Expired contract
HR OD Expert Services
HM Revenue & Customs (HMRC)Supplier(s) KPMG LLPGBP 110,000Awarded 6 March 2017Expiring 31 March 2017Human resources management consultancy services
Expired contract
Black Country Impact - Retail - AWARD
Black Country BusinessSupplier(s) TOPPS Social Enterprise LtdAwarded 27 February 2017Expiring 5 September 2017Education and training services
Expired contract
Black Country Impact - Hair and Beauty - AWARD
Black Country BusinessSupplier(s) ROYALE TRAINING LTDAwarded 27 February 2017Expiring 6 September 2017Education and training services
Expired contract
Customer Service Agreement for Franking Machines
Cheshire Fire & Rescue ServiceSupplier(s) Neopost LimitedAwarded 27 February 2017Expiring 26 February 2019
Expired contract
Tender for Provision of Cashless Parking System
City of Bradford Metropolitan District CouncilSupplier(s) Bemrose Mobile LtdGBP 165,000Awarded 27 February 2017Expiring 31 March 2020Miscellaneous software package and computer systems
Expired contract
Provision of Consultancy Services To Support Our Organisations On-Going Customer Service Review
Your Homes Newcastle LtdSupplier(s) Caroline L Gitsham Consulting LimitedGBP 13,500Awarded 24 February 2017Expiring 31 May 2018Business and management consultancy services
Expired contract
Tamar Bridge Office Development Project
Cornwall CouncilSupplier(s) McLaughlin & Harvey LimitedGBP 1,850,000Awarded 22 February 2017Expiring 30 April 2018Construction work
Expired contract
Provision of a Customer Portal and Customer Relationship Management System
Calderdale Metropolitan Borough CouncilSupplier(s) ORACLE CORPORATION UK LIMITEDGBP 420,000Awarded 17 February 2017Expiring 31 March 2025Software package and information systems
Expired contract
Software package and information systems
Calderdale Metropolitan Borough CouncilSupplier(s) ORACLE CORPORATION UK LIMITEDGBP 420,000Awarded 16 February 2017Expiring 11 January 2024Software package and information systems

Top buyers

Buyers ranked by total contract award volume for customer services.

View all buyers

BuyersCountValue

National Highways Limited
42
£4.9bn
Ministry of Justice
26
£1.8m
Crown Commercial Service
26
£80.6bn
HM Revenue & Customs (HMRC)
24
£361.5m
Department For Work and Pensions (DWP)
21
£25.4m
UK Shared Business Services - UKSBS
21
£2.5m
Water Services Regulation Authority (Ofwat)
20
£39.2m
The National Lottery Community Fund
18
£2.8m
London Borough of Hackney
17
£3.1m
Driver and Vehicle Licensing Agency
16
£14.4m

Trend over time

Notice volume for customer services published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer services.

View all suppliers

SuppliersCountValue

HAYS SPECIALIST RECRUITMENT LTD
31
£90.8m
Granicus-Firmstep Ltd
24
£10.8m
Capita Business Services Ltd
20
£516.3m
PricewaterhouseCoopers LLP
14
£90.8m
ORACLE CORPORATION UK LIMITED
14
£10.7m
CIVICA UK LIMITED
13
£88.0m
INSTITUTE OF CUSTOMER SERVICE
13
£351.3k
REED SPECIALIST RECRUITMENT LIMITED
12
£29.1m
Deloitte LLP
12
£84.7m
AtkinsRéalis UK Limited
11
£4.6m

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