Customer services

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1,790 Customer services awards found

Expired contract
How efficient are retail services in the water sector compared to other sectors?
Water Services Regulation Authority (Ofwat)Supplier(s) PricewaterhouseCoopers LLPGBP 103,760Awarded 27 June 2017Expiring 15 October 2017Business and management consultancy services
Awarded contract
WP1391: Security Operations Engineer
Government Digital ServiceSupplier(s) TAAHB LimitedGBP 57,850Awarded 26 June 2017
Awarded contract
Sovereign - Customer Portal
Sovereign Network GroupSupplier(s) MMT DigitalAwarded 26 June 2017
Awarded contract
Pilot of Robotics Process Automation
London Borough of HackneySupplier(s) T-IMPACT LIMITEDGBP 7,500Awarded 26 June 2017
Expired contract
Customer Service Pack Days
Redcar and Cleveland Borough CouncilSupplier(s) Liquidlogic LtdGBP 25,500Awarded 21 June 2017Expiring 30 June 2018Software package and information systems
Expired contract
ARFQ - Insourcing Project Manager
Sefton Metropolitan Borough CouncilSupplier(s) Agilisys LtdGBP 140,000Awarded 13 June 2017Expiring 31 October 2018Human resources management consultancy services
Expired contract
Systems and technical consultancy services
Pobl GroupSupplier(s) Vantage Business SolutionsAwarded 6 June 2017Expiring 16 May 2021Systems and technical consultancy services
Expired contract
Insolvency Project
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDGBP 27,875Awarded 6 June 2017Expiring 20 December 2017Research and development services and related consultancy services
Expired contract
Security Caretaking Services - AWARD
Canterbury Christ Church UniversitySupplier(s) NGS Security LimitedAwarded 30 May 2017Expiring 31 May 2020Caretaker services
Expired contract
HM Land Registry Contact Centre Consultancy
HM Land Registry (HMLR)Supplier(s) Bridge House Consulting LtdAwarded 26 May 2017Expiring 14 July 2017IT services: consulting, software development, Internet and support
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Expired contract
Customer Services Consultancy
HM Land Registry (HMLR)Supplier(s) Bridge House Consulting LtdGBP 27,100Awarded 22 May 2017Expiring 30 June 2017Business and management consultancy services
Expired contract
Education and training services
The Office of Government Procurement
Supplier(s)
9 suppliers
Beacon HRM Group
BT Training
carr communications limited
Gaelchultúr Teoranta
Institute of Public Administration
Irish Times Training
Public Affairs Ireland
Tiger Consulting
Trigraph Professional Services
EUR 5,000,000Awarded 19 May 2017Expiring 9 May 2019E-learning services
Expired contract
Security services
Canterbury Christ Church UniversitySupplier(s) NGS Security LimitedEUR 581,155Awarded 15 May 2017Expiring 29 April 2020Security services
Expired contract
GB-Leicester: De Montfort Hall Epos System
Leicester City CouncilSupplier(s) Retails Systems Technology LimitedGBP 128,843Awarded 9 May 2017Expiring 4 July 2022Hardware installation services
Expired contract
Welcome Ambassadors Programme
Sefton Metropolitan Borough CouncilSupplier(s) The Welcome People LtdGBP 100,000Awarded 28 April 2017Expiring 31 October 2017Other community, social and personal services
Expired contract
Multi-Channel Customer Service
Great Yarmouth Borough CouncilSupplier(s) Inform Communications plcGBP 90,000Awarded 25 April 2017Expiring 26 April 2020Customer Relation Management software package
Expired contract
Education and training services
Norfolk County Council
Supplier(s)
16 suppliers
City of Westminster College
Cranfield University
Develop Training Ltd
HIT Training Ltd t/a C2C Training
Interserve Learning & Employment
Ioda Limited
JTL
Kaplan Financial Ltd
Lighthouse (Training and Development) Ltd
nterserve learning and employment
Premier People Solutions Ltd
Riverside Training (Spalding) Limited
STaff Select Ltd
The Centre for Housing and Support (part of Cornwall College)
TURNING FACTOR LIMITED
UNIVERSITY OF THE WEST OF ENGLAND
GBP 30,000,000Awarded 20 April 2017Expiring 30 March 2021Vocational training services
Expired contract
Education and training services
Norfolk County Council
Supplier(s)
24 suppliers
Aspire Advance Achieve Ltd
Best Practice Training and Development Ltd/Leaders in Business
Blue Sky Assessing & Consultancy Ltd
Cambridge Regional College
City College Norwich
CTS Limited
Firebrand Training Limited
Ginger Nut Training
Leaf Care Services/ Roots Training Services Ltd
learndirect Ltd
Merit Skills Ltd
Norfolk Community Law Service Ltd
People and Business Development Ltd
Poultec Training Ltd
Seetec Business Technology Centre Limited
Skills Edge Training Ltd
Steadfast Training Ltd
The Consultancy Home Counties Ltd (TCHC)
The University of Cumbria
UEA Consulting Ltd
Universal Learning Streams (USL) Ltd
University of Suffolk
West Suffolk College
YMCA Training
GBP 30,000,000Awarded 20 April 2017Expiring 30 March 2021Vocational training services
Expired contract
Fully Managed Vending Service
University of WolverhamptonSupplier(s) Branded Vending LtdAwarded 11 April 2017Expiring 31 July 2021Vending machines
Awarded contract
Hotel, restaurant and retail trade services
London Borough of CroydonSupplier(s) BH LiveAwarded 11 April 2017Expiring 18 February 2027Recreational, cultural and sporting services

Top buyers

Buyers ranked by total contract award volume for customer services.

View all buyers

BuyersCountValue

National Highways Limited
42
£4.9bn
Ministry of Justice
26
£1.8m
Crown Commercial Service
26
£80.6bn
HM Revenue & Customs (HMRC)
24
£361.5m
Department For Work and Pensions (DWP)
21
£25.4m
UK Shared Business Services - UKSBS
21
£2.5m
Water Services Regulation Authority (Ofwat)
20
£39.2m
The National Lottery Community Fund
18
£2.8m
London Borough of Hackney
17
£3.1m
Driver and Vehicle Licensing Agency
16
£14.4m

Trend over time

Notice volume for customer services published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer services.

View all suppliers

SuppliersCountValue

HAYS SPECIALIST RECRUITMENT LTD
31
£90.8m
Granicus-Firmstep Ltd
24
£10.8m
Capita Business Services Ltd
20
£516.3m
PricewaterhouseCoopers LLP
14
£90.8m
ORACLE CORPORATION UK LIMITED
14
£10.7m
CIVICA UK LIMITED
13
£88.0m
INSTITUTE OF CUSTOMER SERVICE
13
£351.3k
REED SPECIALIST RECRUITMENT LIMITED
12
£29.1m
Deloitte LLP
12
£84.7m
AtkinsRéalis UK Limited
11
£4.6m

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