Customer services

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1,790 Customer services awards found

Expired contract
Contact Centre Enterprise Licences
HM Land Registry (HMLR)Supplier(s) Maintel Europe LtdGBP 106,900Awarded 18 March 2019Expiring 31 March 2020Software package and information systems
Expired contract
GB-Sheffield: Transformation service
British Business BankSupplier(s) Kim Adele LtdGBP 75,000Awarded 13 March 2019Expiring 24 December 2019General management consultancy services
Awarded contract
New Livin website
LivinSupplier(s) THOUGHT QUARTER LTDGBP 40,635Awarded 13 March 2019
Awarded contract
Software package and information systems
HSC Business Services OrganisationSupplier(s) ORACLE CORPORATION UK LIMITEDGBP 307,350Awarded 13 March 2019Software package and information systems
Expired contract
System, storage and content management software package
Department of Agriculture, Food and the MarineSupplier(s) Smarttech247EUR 216,700Awarded 6 March 2019Expiring 23 February 2021Document management system
Expired contract
Strategic Review Customer Contact Services
HM Revenue & Customs (HMRC)Supplier(s) Accenture (UK) LimitedGBP 462,670Awarded 5 March 2019Expiring 7 June 2019Feasibility study, advisory service, analysis
Awarded contract
Extending Track a Repair to support contact centre agents
London Borough of HackneySupplier(s) Unboxed Consulting LimitedGBP 49,725Awarded 4 March 2019
Expired contract
Payroll management services
Countess of Chester Hospital NHS Foundation Trust
Supplier(s)
8 suppliers
ELFS Shared Services
Equiniti HR Solutions Limited
HR & Wellbeing Business Services
Lancashire Teaching Hospital NHS Foundation Trust
NHS Payroll services. Northumbria Healthcare NHS Foundation Trust
NHS Shared Business Services
Salisbury NHSFT Commercial Services
Sheffield Teaching Hospital NHS Foundation Trust
GBP 50,000,000Awarded 1 March 2019Expiring 8 February 2023Computer equipment and supplies
Expired contract
National Framework Agreement for a Managed Service for the Provision of a Payroll and Pension Services
Countess of Chester Hospital NHS Foundation Trust
Supplier(s)
8 suppliers
ELFS Shared Services
Equiniti HR Solutions Limited
HR & Wellbeing Business Services
Lancashire Teaching Hospital NHS Foundation Trust
NHS Payroll Services c/o Northumbria Healthcare NHS Foundation T
NHS Shared Business Services
Salisbury NHS Foundation Trust
Sheffield Teaching Hospital NHS Foundation Trust
GBP 50,000,000Awarded 1 March 2019Expiring 31 March 2023Payroll management services
Expired contract
Training services
Neath Port Talbot County Borough Council
Supplier(s)
24 suppliers
All Wales Ambulance Services Ltd
Alpha Safety Training
Barry Training Services Ltd
Business Sense Associates Ltd
Calan DVS
CETMA
Computeraid Ltd
Dysgu Bro Ceredigion Community Learning
Groundwork North Wales
H B Training Wales Ltd
Inspire Training (GE) Ltd
Life Line Training and Operations
Mainport Training (Wales) Ltd
NILC
NPTC Group of Colleges
OreKnot
Pembrokeshire College
Pembrokeshire FRAME
Pembrokeshire Mencap Ltd
Providence Training Ltd
Sara Safety Solutions Ltd
Threshold DAS Limited
TLC — The Training and Learning Company
Whitehead-Ross Education and Consulting Ltd
GBP 600,000Awarded 27 February 2019Expiring 23 January 2022Industrial and technical training services
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Expired contract
Occupational Health Management System for Bedfordshire Police and Hertfordshire and Cambridgeshire Constabulary
6 buyers
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority
Hertfordshire Constabulary
Suffolk Constabulary
The Police and Crime Commissioner for Bedfordshire
The Police and Crime Commissioner for Cambridgeshire
The Police and Crime Commissioner for Hertfordshire
Supplier(s) Warwick international computing systemsGBP 142,000Awarded 26 February 2019Expiring 3 June 2026Miscellaneous software package and computer systems
Expired contract
Education and training services
North East Lincolnshire CouncilSupplier(s) McArthur Dean Training LtdGBP 6,000Awarded 25 February 2019Expiring 14 February 2021Industrial training services
Expired contract
CUSTOMER SERVICE LEVEL 2 NELC Provision of Apprenticeship Training Programmes - Further Competition
North East Lincolnshire CouncilSupplier(s) McArthur DeanGBP 6,000Awarded 25 February 2019Expiring 1 April 2021Education and training services
Awarded contract
Health training services
One Housing GroupSupplier(s) Incare Services Ltd, Franklins Training ServicesGBP 640,000Awarded 25 February 2019Health training services
Expired contract
Provider of Apprenticeship Qualification (L2 Customer Service Practitioner)
East Riding of Yorkshire CouncilSupplier(s) Activfirst LtdGBP 70,000Awarded 21 February 2019Expiring 31 December 2021
Expired contract
Customer-care services
Electricity Supply Board (ESB)Supplier(s) Field Management Ireland, Abtran Unlimited CompanyAwarded 21 February 2019Expiring 5 February 2022Call centre
Awarded contract
Guard services
Kettering General Hospital NHS Foundation TrustSupplier(s) SGC Holdings LtdGBP 1,319,390Awarded 20 February 2019Security services
Awarded contract
Software package and information systems
HSC Business Services OrganisationSupplier(s) ORACLE CORPORATION UK LIMITEDGBP 307,350Awarded 18 February 2019Software package and information systems
Expired contract
Entry into the Top 50 Companies for Customer Services Programme
National Savings and InvestmentsSupplier(s) REVOLUTION EVENTS LTDGBP 21,585Awarded 14 February 2019Expiring 13 February 2020Financial and insurance services
Awarded contract
Business Relationship Manager
Maidstone and Tunbridge Wells NHS Trust, East Kent Hospitals UniversitySupplier(s) Venn GroupGBP 20,000Awarded 12 February 2019

Top buyers

Buyers ranked by total contract award volume for customer services.

View all buyers

BuyersCountValue

National Highways Limited
42
£4.9bn
Ministry of Justice
26
£1.8m
Crown Commercial Service
26
£80.6bn
HM Revenue & Customs (HMRC)
24
£361.5m
Department For Work and Pensions (DWP)
21
£25.4m
UK Shared Business Services - UKSBS
21
£2.5m
Water Services Regulation Authority (Ofwat)
20
£39.2m
The National Lottery Community Fund
18
£2.8m
London Borough of Hackney
17
£3.1m
Driver and Vehicle Licensing Agency
16
£14.4m

Trend over time

Notice volume for customer services published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer services.

View all suppliers

SuppliersCountValue

HAYS SPECIALIST RECRUITMENT LTD
31
£90.8m
Granicus-Firmstep Ltd
24
£10.8m
Capita Business Services Ltd
20
£516.3m
PricewaterhouseCoopers LLP
14
£90.8m
ORACLE CORPORATION UK LIMITED
14
£10.7m
CIVICA UK LIMITED
13
£88.0m
INSTITUTE OF CUSTOMER SERVICE
13
£351.3k
REED SPECIALIST RECRUITMENT LIMITED
12
£29.1m
Deloitte LLP
12
£84.7m
AtkinsRéalis UK Limited
11
£4.6m

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