Customer services

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1,790 Customer services awards found

Expired contract
South Cambridgeshire District Council - Planning Application Support
South Cambridgeshire District CouncilSupplier(s) TerraQuestGBP 17,178Awarded 18 August 2019Expiring 2 December 2019Urban environmental development planning
Expired contract
Student Engagement Transformation Partner (RM6008) - AWARD
Coventry UniversitySupplier(s) Deloitte LLPGBP 4,000,000Awarded 14 August 2019Expiring 13 October 2022Software consultancy services
Expired contract
University of Sunderland - Student Bursary Online Store Solution - AWARD
University of SunderlandSupplier(s) John Smith and Sons Group LimitedAwarded 13 August 2019Expiring 31 August 2021Miscellaneous business and business-related services
Awarded contract
Petroleum products, fuel, electricity and other sources of energy
Greater London AuthoritySupplier(s) Octopus Energy LtdGBP 992,000,000Awarded 13 August 2019Expiring 2 July 2027Gas distribution and related services
Expired contract
Transaction-processing software package
University of SunderlandSupplier(s) John Smith and Sons Group LimitedGBP 3,000,000Awarded 13 August 2019Expiring 23 July 2023Transaction-processing software package
Expired contract
Manned Guarding Security - Further Competition ESPO 347
Corby Borough CouncilSupplier(s) Profile Security Services LtdGBP 371,863Awarded 5 August 2019Expiring 15 September 2022Security services
Expired contract
ESFA Mystery Shopping Programme for the National Careers Service
Department for EducationSupplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 1,184,625Awarded 5 August 2019Expiring 5 August 2021Education and training services
Expired contract
Customer Service Specialist, Level 3 Apprenticeship
North Yorkshire CouncilSupplier(s) Northern Skills GroupGBP 24,000Awarded 1 August 2019Expiring 30 November 2022
Expired contract
Real Time Satisfaction Surveys
London & Quadrant Housing TrustSupplier(s) SABIO LtdGBP 31,169Awarded 29 July 2019Expiring 31 March 2020Market research services
Awarded contract
Pressure-reducing, control, check or safety valves
NI WaterSupplier(s) Bermad UK Ltd, Associated Pipeline Products LtdGBP 1,165,000Awarded 29 July 2019Pressure-reducing, control, check or safety valves
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Awarded contract
Mineral water
Thames Water Utilities Limited
Supplier(s)
7 suppliers
Abacus Transtex Limited
Arlington Packaging (Rental) Ltd
Decantae Mineral Water Ltd
Greens Environmental Ltd
Larkins Transport Ltd
Water Direct Ltd
Wincanton Holdings Ltd
Awarded 22 July 2019Expiring 10 June 2027Tankers
Expired contract
Contact Centre Telephony - UK/Pilot, 8 Location's and Global Customer Service Team
British CouncilSupplier(s) IMImobile Europe LtdGBP 95,000Awarded 22 July 2019Expiring 21 July 2020Installation of telecommunications equipment
Expired contract
ACAS ACD and WFM Replacement
UK Shared Business Services - UKSBSSupplier(s) ATOS IT SERVICES UK LIMITEDGBP 1,600,000Awarded 22 July 2019Expiring 25 July 2024Dedicated-business telephone network services
Expired contract
Installation of telecommunications equipment
British CouncilSupplier(s) IMImobile Europe LtdGBP 308,500Awarded 19 July 2019Expiring 13 July 2020Installation of telecommunications equipment
Expired contract
CPT/2064: IT/Software Solution for Customer Services
Wandsworth Borough CouncilSupplier(s) Granicus-Firmstep LtdGBP 676,645Awarded 16 July 2019Expiring 15 August 2023Software package and information systems
Awarded contract
Home Office- Her Majesty's Passport Office - Business Analyst
Her Majesty’s Passport Office (HMPO)Supplier(s) Shivom Consultancy Ltd.GBP 384,000Awarded 15 July 2019
Expired contract
Customer Relationship Management (CRM) System Training and Process Review
National Highways LimitedSupplier(s) AtkinsRéalis UK LimitedGBP 154,345Awarded 12 July 2019Expiring 31 December 2019Research and development services and related consultancy services
Expired contract
Payment Kiosks
North Tyneside CouncilSupplier(s) Cammax LimitedGBP 115,000Awarded 9 July 2019Expiring 31 May 2024Financial and insurance services
Awarded contract
Administration services
ANGLIAN WATER SERVICES LIMITEDSupplier(s) RR Donnelley UK LtdEUR 1Awarded 5 July 2019Expiring 13 May 2029Administration services
Awarded contract
Education and training services
WYCC
Supplier(s)
37 suppliers
A Fresh View
Aspire Development (Uk) Ltd
Birkwood Plant Training
BlueRidge Performance Management Ltd
BSI ASSURANCE UK LIMITED
Business HorsePower
Calderdale College
CentrePoint Soho t/a Centrepoint Works
Essential Site Skills Ltd
Go Strategy Group Ltd
Independent Training Services Limited
Innovate Now
JTEC Training Ltd
Kirklees College
Lattitude7
Leap Like A Salmon
Leeds City College
M Training and Consultancy Ltd
North Star Coffee Roasters Ltd
North West Skills Academy Ltd
Partners In Management Ltd
Pro-Development (UK) Ltd
QA Ltd.
Quantum Vantage Ltd
RedKite Innovations Ltd
Selby College
Shipley College
Social Progress Ltd
Solvo Vir Ltd
SpanSet (UK) Ltd
The Construction Skills People
The Electronics Group Ltd
The Knowledge Academy Ltd
Total Support Training Ltd
Wakefield College
Wine School of Excellence
York College
GBP 300,000Awarded 2 July 2019Education and training services

Top buyers

Buyers ranked by total contract award volume for customer services.

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BuyersCountValue

National Highways Limited
42
£4.9bn
Ministry of Justice
26
£1.8m
Crown Commercial Service
26
£80.6bn
HM Revenue & Customs (HMRC)
24
£361.5m
Department For Work and Pensions (DWP)
21
£25.4m
UK Shared Business Services - UKSBS
21
£2.5m
Water Services Regulation Authority (Ofwat)
20
£39.2m
The National Lottery Community Fund
18
£2.8m
London Borough of Hackney
17
£3.1m
Driver and Vehicle Licensing Agency
16
£14.4m

Trend over time

Notice volume for customer services published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer services.

View all suppliers

SuppliersCountValue

HAYS SPECIALIST RECRUITMENT LTD
31
£90.8m
Granicus-Firmstep Ltd
24
£10.8m
Capita Business Services Ltd
20
£516.3m
PricewaterhouseCoopers LLP
14
£90.8m
ORACLE CORPORATION UK LIMITED
14
£10.7m
CIVICA UK LIMITED
13
£88.0m
INSTITUTE OF CUSTOMER SERVICE
13
£351.3k
REED SPECIALIST RECRUITMENT LIMITED
12
£29.1m
Deloitte LLP
12
£84.7m
AtkinsRéalis UK Limited
11
£4.6m

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