Customer services

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1,790 Customer services awards found

Awarded contract
THR048F - Single Supplier Framework Contracts for Learning and Development Training Services for the Civil Service
The Office of Government Procurement
Supplier(s)
4 suppliers
carr communications limited
Gaelchultúr
The Communications Clinic Ltd
Trigraph Intelligent Learning
Awarded 4 November 2021Management training services
Expired contract
L2 Customer Service Apprenticeship
Department for EducationSupplier(s) GB-CFS-173GBP 70,000Awarded 1 November 2021Expiring 31 October 2022Education and training services
Expired contract
Provision of Microsoft Dynamics Customer Service Enterprise Licences
Driver and Vehicle Licensing AgencySupplier(s) Phoenix Software LimitedGBP 182,962.78Awarded 27 October 2021Expiring 27 October 2022Software package and information systems
Expired contract
TC1091 Car Park Management of Manchester Aquatics Centre
Manchester City CouncilSupplier(s) APCOA Parking (UK) LtdGBP 647,734Awarded 26 October 2021Expiring 2 January 2025Facilities management services
Awarded contract
Rail Delivery Group (RDG) Central Back Office (CBO) HOPS
Network RailAwarded 24 October 2021Computer back-up and catalogue conversion services
Awarded contract
IRT Booking, Scheduling, Routing Management Software
Transport for WalesSupplier(s) ViaVanGBP 1,000,000Awarded 19 October 2021Software implementation services
Expired contract
Import & Export Services (1)
University of ExeterSupplier(s) DHL Global Forwarding (UK) LtdGBP 30,000Awarded 18 October 2021Expiring 16 October 2022Custom broker services
Expired contract
Understanding Future Customers (phase 2)
National Highways LimitedSupplier(s) AtkinsRéalis UK LimitedGBP 318,737.59Awarded 13 October 2021Expiring 31 January 2024Research and development services and related consultancy services
Awarded contract
RM6102 Call Off Contract Apprenticeship Training Provider - Customer Service Specialist
High Speed Two (HS2) LtdSupplier(s) Paragon Education and Skills LtdGBP 3,800Awarded 11 October 2021Adult and other education services
Expired contract
STA of Institute for Customer Service analysis and research
Crown Commercial ServiceSupplier(s) INSTITUTE OF CUSTOMER SERVICEGBP 10,500Awarded 11 October 2021Expiring 5 November 2021Statistical services
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Awarded contract
Design, Supply, Installation and Maintenance of Cremators at Chilterns Crematorium
Buckinghamshire CouncilSupplier(s) Facultatieve Technologies LtdGBP 2,480,193Awarded 7 October 2021Industrial machinery
Awarded contract
SBC - Provision to Supply Spare Parts and a Maintenance and Repair Service for Grounds Maintenance Machinery
Southend-on-Sea Borough Council
Supplier(s)
5 suppliers
Ernest Doe & Son Ltd
Plantexpand Ltd
Redstone Tyres
Spaldings Ltd
Tuckwells
GBP 600,000Awarded 30 September 2021Tyres for heavy/light-duty vehicles
Awarded contract
19/061 Single Supplier Frameworks for the supply of Transactional Banking Services to the Contracting Entity, Ervia, Gas Networks Ireland, and Irish Water
ErviaAwarded 28 September 2021Processing and clearing services
Expired contract
ServiceNow Licencing
NHS EnglandSupplier(s) COMPUTACENTER (UK) LIMITEDGBP 2,669,345.76Awarded 27 September 2021Expiring 26 October 2023Software-related services
Awarded contract
West Norfolk Property Ltd - Managing Agent
West Norfolk Property LimitedSupplier(s) Touchstone Corporate Property Services LimitedGBP 200,000Awarded 24 September 2021Property management services of real estate on a fee or contract basis
Awarded contract
ChargePlace Scotland Charge Point Network Operator Services - Single Supplier Framework Agreement
Transport ScotlandSupplier(s) APT Controls Group LtdGBP 1,107,169Awarded 19 September 2021Electrical machinery, apparatus, equipment and consumables; lighting
Expired contract
Call off contract under PEDPS for Warehousing & Customer Services for residents at HMP Risley
Ministry of JusticeSupplier(s) Innovative AllianceGBP 24,625Awarded 17 September 2021Expiring 31 March 2022Education and training services
Expired contract
CCP085 Security at Chesterfield Library
Derbyshire County CouncilSupplier(s) Security Kings LimitedGBP 140,556Awarded 13 September 2021Expiring 31 October 2025Other community, social and personal services
Expired contract
Customer Services Transformation for RPA
Department for Environment, Food & Rural Affairs (DEFRA)Supplier(s) Deloitte LLPGBP 367,851Awarded 10 September 2021Expiring 31 December 2021Business and management consultancy and related services
Awarded contract
Customer Service Centre Automation
West Lothian CouncilSupplier(s) Softcat PLCGBP 654,383Awarded 9 September 2021Office automation software development services

Top buyers

Buyers ranked by total contract award volume for customer services.

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BuyersCountValue

National Highways Limited
42
£4.9bn
Ministry of Justice
26
£1.8m
Crown Commercial Service
26
£80.6bn
HM Revenue & Customs (HMRC)
24
£361.5m
Department For Work and Pensions (DWP)
21
£25.4m
UK Shared Business Services - UKSBS
21
£2.5m
Water Services Regulation Authority (Ofwat)
20
£39.2m
The National Lottery Community Fund
18
£2.8m
London Borough of Hackney
17
£3.1m
Driver and Vehicle Licensing Agency
16
£14.4m

Trend over time

Notice volume for customer services published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer services.

View all suppliers

SuppliersCountValue

HAYS SPECIALIST RECRUITMENT LTD
31
£90.8m
Granicus-Firmstep Ltd
24
£10.8m
Capita Business Services Ltd
20
£516.3m
PricewaterhouseCoopers LLP
14
£90.8m
ORACLE CORPORATION UK LIMITED
14
£10.7m
CIVICA UK LIMITED
13
£88.0m
INSTITUTE OF CUSTOMER SERVICE
13
£351.3k
REED SPECIALIST RECRUITMENT LIMITED
12
£29.1m
Deloitte LLP
12
£84.7m
AtkinsRéalis UK Limited
11
£4.6m

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