Customer services

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1,790 Customer services awards found

Awarded contract
Corporate Software & Related Products and Services
Crescent Purchasing Consortium (CPC)
Supplier(s)
14 suppliers
Advanced Business Software and Solutions Ltd
AGILYX EMEA LTD
Betasoft Solutions
CARA DIGITAL LIMITED
CIVICA UK LIMITED
EDUCATION SOFTWARE SOLUTIONS LTD
FIFTH QUADRANT DATA LTD
Insight Direct (UK) Ltd
LAKE Financial Systems
MHR International UK Limited
Panacea Applications Ltd
TECHNOLOGY ONE UK LIMITED
The Anywhere Company
Tribal Education Ltd
GBP 49,999,999.66Awarded 5 July 2022Contact management software package
Awarded contract
Responsive Repairs and Voids
Longhurst Group LtdSupplier(s) Morgan Sindall Property Services (trading as Lovell Partnerships, Fortem Solutions Ltd, Ian Williams LimitedGBP 247,770,638Awarded 1 July 2022Expiring 30 June 2027Repair and maintenance services
Expired contract
QU561 - Support for Accessible Tourism Hub in Birmingham - AWARD
Birmingham City CouncilSupplier(s) Mima Group LimitedGBP 13,450Awarded 28 June 2022Expiring 18 November 2022Training software package
Awarded contract
Supply, installation and configuration of a Customer Relationship Management (CRM) solution that incorporates a centralised Customer Engagement Contact Centre (CECC) facility
Department of Agriculture, Food and the MarineSupplier(s) Codec-dss Limited - T/A CodecEUR 1,200,000Awarded 28 June 2022License management software development services
Awarded contract
Budehaven Community School ~ Catering Tender
Budehaven Community SchoolSupplier(s) cleverchefsGBP 1,386,371.67Awarded 24 June 2022School catering services
Expired contract
TfL 95861 - London Transport Museum Warehousing and Fulfilment
Transport for LondonSupplier(s) Mosaic Fulfilment SolutionsGBP 1,508,000Awarded 24 June 2022Expiring 1 August 2026Storage and warehousing services
Expired contract
Auxiliary Transition Resource Tender
HM Revenue & Customs (HMRC)Supplier(s) Accenture (UK) LimitedGBP 29,600,000Awarded 17 June 2022Expiring 3 July 2024IT services: consulting, software development, Internet and support
Expired contract
(NU/1589 - 56) Project Management Software
Newcastle UniversitySupplier(s) Sprout Social IncGBP 85,451.06Awarded 14 June 2022Expiring 5 July 2024Marketing services
Awarded contract
Service, Maintenance and Repair of Closed Protocol CHP Units in Larkhall Leisure Centre and Hamilton Water Palace
South Lanarkshire CouncilSupplier(s) Centrica Business Solutions UK LimitedGBP 111,224Awarded 7 June 2022Repair and maintenance services of building installations
Expired contract
T0323 Drone Operating Standards & Requirements
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDGBP 230,950Awarded 7 June 2022Expiring 6 June 2023Research and development services and related consultancy services
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Expired contract
Customer Service Centre Platform
Driver and Vehicle Standards AgencySupplier(s) Vodafone LtdGBP 1,295,191.48Awarded 6 June 2022Expiring 5 July 2025Telecommunications system
Expired contract
IMA Case Management System and CRM
Ministry of JusticeSupplier(s) Hitachi Solutions Europe LtdGBP 240,000Awarded 6 June 2022Expiring 13 July 2024Content management software package
Expired contract
Customer Service Centre Platform
Driver and Vehicle Standards AgencySupplier(s) Vodafone LtdGBP 920,078.4Awarded 3 June 2022Expiring 5 July 2025Telecommunications system
Awarded contract
Digital Integration and Service Operations
National Savings and InvestmentsSupplier(s) IBM UNITED KINGDOM LIMITEDGBP 34,216,262Awarded 31 May 2022IT services: consulting, software development, Internet and support
Expired contract
Lot 1 Operational Delivery Apprenticeship training services delivered national contract
Cabinet OfficeSupplier(s) Lifetime TrainingGBP 14,870,840,000Awarded 30 May 2022Expiring 5 June 2024Education and training services
Awarded contract
CSR/128 - The Civil Service Central Government Apprenticeship Training and Related Services Contract
Cabinet Office
Supplier(s)
8 suppliers
AVADO APPRENTICESHIPS LIMITED
Babington Business College Limited
Capita Plc
JGA Limited
Lifetime Training
QA Ltd.
Realise Learning and Employment Limited
Seetec Business Technology Centre Limited
GBP 43,831,852Awarded 30 May 2022Education and training services
Expired contract
T0325 High view customer survey continuation - step 2
National Highways LimitedSupplier(s) AtkinsRéalis UK LimitedGBP 216,832.65Awarded 30 May 2022Expiring 31 May 2023Research and development services and related consultancy services
Expired contract
Hackney Sector Based Work Academy Programme (SWAP)
London Borough of HackneySupplier(s) Employment Education Training Group Ltd (EET)GBP 22,500Awarded 30 May 2022Expiring 29 July 2022
Expired contract
Lot 1 Operational Delivery Apprenticeship training services delivered regional contract
Cabinet OfficeSupplier(s) Realise Learning and Employment LimitedGBP 6,708,880Awarded 30 May 2022Expiring 5 June 2024Education and training services
Expired contract
Lot 1 Operational Delivery Apprenticeship training services delivered Regionally
Cabinet OfficeSupplier(s) Seetec Business Technology Centre LimitedGBP 2,214,704Awarded 30 May 2022Expiring 5 June 2024Education and training services

Top buyers

Buyers ranked by total contract award volume for customer services.

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BuyersCountValue

National Highways Limited
42
£4.9bn
Ministry of Justice
26
£1.8m
Crown Commercial Service
26
£80.6bn
HM Revenue & Customs (HMRC)
24
£361.5m
Department For Work and Pensions (DWP)
21
£25.4m
UK Shared Business Services - UKSBS
21
£2.5m
Water Services Regulation Authority (Ofwat)
20
£39.2m
The National Lottery Community Fund
18
£2.8m
London Borough of Hackney
17
£3.1m
Driver and Vehicle Licensing Agency
16
£14.4m

Trend over time

Notice volume for customer services published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer services.

View all suppliers

SuppliersCountValue

HAYS SPECIALIST RECRUITMENT LTD
31
£90.8m
Granicus-Firmstep Ltd
24
£10.8m
Capita Business Services Ltd
20
£516.3m
PricewaterhouseCoopers LLP
14
£90.8m
ORACLE CORPORATION UK LIMITED
14
£10.7m
CIVICA UK LIMITED
13
£88.0m
INSTITUTE OF CUSTOMER SERVICE
13
£351.3k
REED SPECIALIST RECRUITMENT LIMITED
12
£29.1m
Deloitte LLP
12
£84.7m
AtkinsRéalis UK Limited
11
£4.6m

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