Customer services

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1,790 Customer services awards found

Awarded contract
D&C ICT Managed Service Call Off Agreement
Devon & Cornwall PoliceSupplier(s) British Telecommunications PLCGBP 85,000,000Awarded 5 December 2023IT services: consulting, software development, Internet and support
Awarded contract
Provision Of Contact Centre Services Including Associated Software Solutions
National Transport AuthoritySupplier(s) Capita Customer Solutions LtdAwarded 5 December 2023Supporting services for the government
Expired contract
GSS23984 - Customer Service Advisor
UK Shared Business Services - UKSBSSupplier(s) HAYS SPECIALIST RECRUITMENT LTDGBP 36,144.2Awarded 4 December 2023Expiring 3 December 2024Supply services of personnel including temporary staff
Expired contract
Victoria Hall Locality Hub - Internal Alterations and Refurbishments
Newcastle-under-Lyme Borough CouncilSupplier(s) M2 Construction LimitedGBP 356,018Awarded 4 December 2023Expiring 1 March 2024Overhaul and refurbishment work
Expired contract
GSS23983 - Customer Service Advisor
UK Shared Business Services - UKSBSSupplier(s) HAYS SPECIALIST RECRUITMENT LTDGBP 36,144.2Awarded 4 December 2023Expiring 3 December 2024Supply services of personnel including temporary staff
Awarded contract
Services Related to Public Parking
Wicklow County CouncilSupplier(s) UTS Technologies Ltd., GSLS, APCOA Parking Ireland LimitedAwarded 4 December 2023Parking meters
Expired contract
Provision of Welsh translation services
Nursing and Midwifery CouncilSupplier(s) Language Empire LimitedGBP 60,000Awarded 1 December 2023Expiring 30 November 2025Translation services
Awarded contract
Front Office Counter Services 2
Crown Commercial ServiceSupplier(s) No contracts have been awarded110,000,000Awarded 28 November 2023Expiring 27 November 2027Documentation services
Awarded contract
IT Support Services for support and develop of Microsoft Dynamics 365
Development Bank of WalesSupplier(s) Sa Global (Europe) LtdAwarded 28 November 2023IT services: consulting, software development, Internet and support
Awarded contract
Business Telephony Requirement for South Staffordshire Council
Staffordshire County CouncilSupplier(s) CHARTERHOUSE VOICE & DATA LIMITEDGBP 190,000Awarded 27 November 2023Expiring 26 November 2027Information technology services
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Expired contract
GSS23863 - RM6277 - Customer Service Advisor
UK Shared Business Services - UKSBSSupplier(s) HAYS SPECIALIST RECRUITMENT LTDGBP 36,114.2Awarded 27 November 2023Expiring 18 September 2024Supply services of personnel including temporary staff
Awarded contract
Pre Market Engagement PRN2230 Oaklee Housing Responsive MTC with Planned works
Choice Housing1,333,440Awarded 21 November 2023Repair and maintenance services
Expired contract
LNER Web & App Development and Support
London North Eastern Railway LimitedSupplier(s) Softwire Technology Limited12,000,000Awarded 20 November 2023Expiring 20 November 2025
Awarded contract
ICT Managed Service Regional Framework
6 buyers
Avon and Somerset Constabulary
Devon & Cornwall Police
Dorset Police
Home Office
The Police and Crime Commissioner for Gloucestershire
Wiltshire Police
Supplier(s) British Telecommunications PLCGBP 175,000,000Awarded 17 November 2023Expiring 16 November 2027Repair of information technology software
Awarded contract
Holy Spirit Catholic Multi Academy Trust ~ Catering Tender
The Holy Spirit Catholic Multi Academy CompanySupplier(s) Alliance in Partnership (Class Catering Services Ltd)GBP 1,472,311.8Awarded 15 November 2023School catering services
Expired contract
BTA1700 e commerce customer service desk platform
VisitBritainSupplier(s) ZENDESK UK LIMITEDGBP 74,060.8Awarded 15 November 2023Expiring 14 November 2024Information technology services
Awarded contract
Provision of Electrical Work Services for the British Embassy in Lima, Peru.
Foreign, Commonwealth and Development OfficeSupplier(s) COSEG SAC, Consultores de Ingeniería Electrónica y El&GBP 60,000Awarded 15 November 2023Expiring 14 November 2026Electrical services
Awarded contract
IF029 - Software Systems Engineers Framework
NI Water
Supplier(s)
7 suppliers
Ashdale Engineering Ltd
BSG Civil Engineering Ltd
Global Automation (NI) Ltd
Profitec Solutions Ltd
Pronto Automation Systems Ltd
Scotts Electrical Services LTD
TES (NI) Ltd
GBP 19,999,995Awarded 14 November 2023Software programming and consultancy services
Awarded contract
Digital Experience and Digital Enablement
National Savings and InvestmentsSupplier(s) IBM UNITED KINGDOM LIMITEDGBP 99,835,217Awarded 13 November 2023E-mail system
Awarded contract
International Student Enquiry Management System (ISEMS)
Leeds Trinity UniversitySupplier(s) Uni-Quest LtdGBP 217,000Awarded 13 November 2023Expiring 12 November 2028Marketing management consultancy services

Top buyers

Buyers ranked by total contract award volume for customer services.

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BuyersCountValue

National Highways Limited
42
£4.9bn
Ministry of Justice
26
£1.8m
Crown Commercial Service
26
£80.6bn
HM Revenue & Customs (HMRC)
24
£361.5m
Department For Work and Pensions (DWP)
21
£25.4m
UK Shared Business Services - UKSBS
21
£2.5m
Water Services Regulation Authority (Ofwat)
20
£39.2m
The National Lottery Community Fund
18
£2.8m
London Borough of Hackney
17
£3.1m
Driver and Vehicle Licensing Agency
16
£14.4m

Trend over time

Notice volume for customer services published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer services.

View all suppliers

SuppliersCountValue

HAYS SPECIALIST RECRUITMENT LTD
31
£90.8m
Granicus-Firmstep Ltd
24
£10.8m
Capita Business Services Ltd
20
£516.3m
PricewaterhouseCoopers LLP
14
£90.8m
ORACLE CORPORATION UK LIMITED
14
£10.7m
CIVICA UK LIMITED
13
£88.0m
INSTITUTE OF CUSTOMER SERVICE
13
£351.3k
REED SPECIALIST RECRUITMENT LIMITED
12
£29.1m
Deloitte LLP
12
£84.7m
AtkinsRéalis UK Limited
11
£4.6m

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