Customer experience

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872 Customer experience awards found

Expired contract
Customer Experience of ITA messages
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDGBP 38,247Awarded 2 November 2016Expiring 31 March 2017Research and development services and related consultancy services
Expired contract
Contract for The Evaluation of the Impact of Business Rates Appeals Reform on Customer Experience
Valuation Office AgencySupplier(s) ICF CONSULTING SERVICES LIMITED (Primary)Awarded 1 November 2016Expiring 28 December 2018Market and economic research; polling and statistics
Expired contract
Business transaction and personal business software package
Rail Safety and Standards Board LtdSupplier(s) TISSKI LIMITEDGBP 1,840,000Awarded 7 October 2016Expiring 22 September 2019IT services: consulting, software development, Internet and support
Expired contract
Healthy Lifestyles Service
Gloucestershire County CouncilSupplier(s) ICE Creates LtdGBP 12,000,000Awarded 7 October 2016Expiring 31 March 2024Other community, social and personal services
Expired contract
SCC LP Defect Reporting - AWARD
SE Shared ServicesSupplier(s) ISB Smart Solutions LtdGBP 40,000Awarded 13 September 2016Expiring 17 October 2016IT services: consulting, software development, Internet and support
Expired contract
Customer Experience in the Water Sector - Future Customer Performance Commitment and Service Incentive Mechanism (SIM) Review
Water Services Regulation Authority (Ofwat)Supplier(s) Economic Insight LtdGBP 59,590Awarded 12 September 2016Expiring 2 December 2016Research and development services and related consultancy services
Expired contract
1617EC05 Research to explore taxpayer experiences and perceptions of SA online trigger prompts
HM Revenue & Customs (HMRC)Supplier(s) IFF ResarchGBP 66,225Awarded 18 August 2016Expiring 31 March 2017Research and experimental development services
Expired contract
HMRC Stakeholder Engagement Survey 2016
HM Revenue & Customs (HMRC)Supplier(s) ComResGBP 45,175Awarded 16 August 2016Expiring 28 February 2017Research and development services and related consultancy services
Expired contract
IT services: consulting, software development, Internet and support
National Transport AuthoritySupplier(s) IBI GroupEUR 406,455Awarded 3 August 2016Expiring 19 July 2019IT services: consulting, software development, Internet and support
Expired contract
MTDfB Errors Research - exploring business reporting errors and how these can be addressed within software design
HM Revenue & Customs (HMRC)Supplier(s) Jigsaw Research LtdGBP 49,750Awarded 27 July 2016Expiring 1 November 2016Research and development services and related consultancy services
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Expired contract
Gospel Oak to Barking Platform Extensions and Enhancements (LOGOB) – Main Works Contract
Transport for LondonSupplier(s) Dyer & ButlerGBP 6,667,442Awarded 6 July 2016Expiring 24 February 2017Construction work for commercial buildings, warehouses and industrial buildings, buildings relating to transport
Expired contract
1617BC06 Child Benefit Survey
HM Revenue & Customs (HMRC)Supplier(s) IFF ResarchGBP 76,055Awarded 14 June 2016Expiring 30 November 2016Research and experimental development services
Expired contract
1617BC02 Customer experiences and behaviours during tax credits disputes and complaints
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDGBP 38,912Awarded 9 June 2016Expiring 31 March 2017Research and experimental development services
Expired contract
1617CTS03 Mass Market Customer Survey: Qualitative research to understand customer experience of the acceptability of the time taken to reach end results
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)GBP 43,578Awarded 3 June 2016Expiring 3 October 2016Research and experimental development services
Expired contract
PP16001 - Grand Theatre - Bars & Foyer Refurbishment Project
Wolverhampton City CouncilSupplier(s) Speller Metcalfe Malvern LimitedGBP 600,000Awarded 12 May 2016Expiring 4 September 2016Theatre construction work
Expired contract
Leisure Management System
Wolverhampton City CouncilSupplier(s) Bramble Hub LimitedGBP 436,745Awarded 4 May 2016Expiring 7 February 2019Industry specific software package
Expired contract
HMPO Globe House Model Office Design Feasibility
Home OfficeSupplier(s) Mott MacDonald LimitedGBP 22,600Awarded 14 March 2016Expiring 22 April 2016Construction consultancy services
Expired contract
Customer Experience in the Water Sector - Annual Monitoring Survey (SIM)
Water Services Regulation Authority (Ofwat)Supplier(s) Bostock Marketing Group Ltd trading as BMG ResearchGBP 330,750Awarded 8 March 2016Expiring 31 March 2019Research and development services and related consultancy services
Expired contract
Buses Customer Service Training
Transport for LondonSupplier(s) Development Ltd,GBP 2,389,600Awarded 16 February 2016Expiring 15 February 2020Education and training services
Expired contract
Buses Customer Experience Training
Transport for LondonSupplier(s) Steps - Drama, Learning, Development LtdGBP 2,389,600Awarded 16 February 2016Expiring 15 February 2020Education and training services

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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