Customer experience

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872 Customer experience awards found

Expired contract
1-1087 Developing customer focused variable message signs legends to accompany variable speed limits
National Highways LimitedSupplier(s) WSP UK LimitedGBP 46,405.95Awarded 28 July 2020Expiring 30 April 2021Research and development services and related consultancy services
Expired contract
1-1136 Smart Roads Design - Improving safety and customer experience
National Highways LimitedSupplier(s) AtkinsRéalis UK LimitedGBP 199,937.65Awarded 22 July 2020Expiring 31 July 2021Research and development services and related consultancy services
Expired contract
The Boston Consulting Group - Strategic delivery
Department of Health and Social CareSupplier(s) The Boston Consulting Group UK LLPGBP 2,788,380Awarded 17 July 2020Expiring 6 November 2020General management consultancy services
Awarded contract
Telecommunications services
First Trenitalia West Coast Rail Ltd (t/a Avanti West Coast)Supplier(s) British Telecommunications PLCAwarded 3 July 2020Telecommunications system
Awarded contract
Digital Donor Experience Product Development Partner
NHS Blood and TransplantSupplier(s) Hippo Digital LtdGBP 900,000Awarded 1 July 2020
Expired contract
Digital Engagement - Student Recruitment Experience - AWARD
University of NottinghamSupplier(s) Accenture (UK) LimitedGBP 7,526,470.43Awarded 29 June 2020Expiring 31 July 2023Software programming and consultancy services
Awarded contract
Technical Delivery Partner
HM Land Registry (HMLR)Supplier(s) Kainos Software LimitedGBP 8,000,000Awarded 22 June 2020
Expired contract
Enforcement & Parking Management Services
Bracknell Forest CouncilSupplier(s) Marston (Holdings) LtdGBP 2,460,000Awarded 9 June 2020Expiring 30 June 2024Car park management services
Awarded contract
Car park management services
Bracknell Forest CouncilSupplier(s) Marston (Holdings) LtdAwarded 9 June 2020Car park management services
Awarded contract
Website user experience design and user testing
Cornwall CouncilSupplier(s) Nomensa LtdGBP 68,000Awarded 3 June 2020
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Expired contract
East West Rail Customer Experience Development Procurement
East West Railway Company LtdSupplier(s) Engine Creative Consultants LtdGBP 1,400,000Awarded 2 June 2020Expiring 3 June 2023Research and development services and related consultancy services
Awarded contract
Research and development services and related consultancy services
East West Railway Company LtdSupplier(s) Engine Creative Consultants LtdGBP 1,400,000Awarded 2 June 2020Research and development services and related consultancy services
Awarded contract
Research and development services and related consultancy services
East West Railway Company LtdSupplier(s) Engine Creative Consultants LtdGBP 1,400,000Awarded 2 June 2020Research and development services and related consultancy services
Expired contract
1-1078 Digital Roads
National Highways LimitedSupplier(s) WSP UK LimitedGBP 249,972.66Awarded 19 May 2020Expiring 21 September 2020Research and development services and related consultancy services
Expired contract
1-1055 Improving Customer Service APTR Facilities
National Highways LimitedSupplier(s) Pell FrischmannGBP 249,034Awarded 4 May 2020Expiring 30 April 2021Research and development services and related consultancy services
Expired contract
1-1055 Improving Customer Service APTR Facilities
National Highways LimitedSupplier(s) Pell FrischmannGBP 249,034.81Awarded 4 May 2020Expiring 30 April 2021Research and development services and related consultancy services
Expired contract
Forms including Self and Dash
Department for EducationSupplier(s) Granicus-Firmstep LtdGBP 270,000Awarded 1 May 2020Expiring 31 October 2020Software supply services
Expired contract
Line Management Training
University of SouthamptonSupplier(s) Blanchard Training and Development IncorporatedGBP 467,289.5Awarded 1 May 2020Expiring 30 April 2024Training programme services
Awarded contract
Mobile-telephone services
National Transport AuthoritySupplier(s) Vix Technology (UK) LtdEUR 5,500,000Awarded 17 April 2020Application service providers
Expired contract
The Provision of Customer Experience (CX) Training for GCS
Cabinet OfficeSupplier(s) Digital Remit LimitedGBP 81,000Awarded 3 April 2020Expiring 30 September 2021Training services

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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