Customer experience

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872 Customer experience awards found

Awarded contract
ITT280 Provision of Cleaning and Janitorial Supplies
University of Northampton210,000Awarded 24 May 2021Cleaning products
Awarded contract
Customer Experience Development Programme
Iarnród Eireann-Irish RailAwarded 17 May 2021Business and management consultancy services
Awarded contract
Technical, data and digital capability to develop services for DfE Capital and construction projects
Department for EducationSupplier(s) Cognizant Worldwide LimitedGBP 2,000,000Awarded 12 May 2021
Expired contract
Project Unite
JiscSupplier(s) Hadfield Consultants LtdGBP 9,780Awarded 6 May 2021Expiring 30 July 2021Education and training services
Expired contract
Bromley Public Website Redesign & Upgrade
London Borough of BromleySupplier(s) Jadu LimitedGBP 75,000Awarded 3 May 2021Expiring 3 January 2022Information technology services
Expired contract
GB-Newcastle upon Tyne: T20/3558 Market Research Lot Two Customer Experience and Segmentation
Northumbria University Newcastle
Supplier(s)
4 suppliers
CRUNCH DMC LTD T/A CRUNCH DIGITAL MEDIA
DJS
Emotional Logic
Red Brick Research
GBP 746,160Awarded 28 April 2021Expiring 30 April 2025Research and experimental development services
Expired contract
Variation to Contract - ITSM Service desk Tool
Competition and Markets AuthoritySupplier(s) Phoenix Software LimitedGBP 15,800Awarded 26 April 2021Expiring 11 February 2022License management software package
Expired contract
Customer Experience Intelligence Partner 2
National Highways LimitedSupplier(s) Cyber-Duck LtdGBP 1,000,000Awarded 16 April 2021Expiring 18 April 2023Design and execution of research and development
Awarded contract
Quality Assurance and Speech Analytics - PP1015
Orbit Group LtdAwarded 9 April 2021IT services: consulting, software development, Internet and support
Awarded contract
LNER Mobile 2020
London North Eastern Railway LimitedSupplier(s) Softwire Technology LimitedGBP 3,000,000Awarded 8 April 2021
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Expired contract
DWP SCE Customer Experiments
Department For Work and Pensions (DWP)Supplier(s) Scrumconnect LimitedGBP 581,750Awarded 2 April 2021Expiring 31 August 2021IT services: consulting, software development, Internet and support
Expired contract
1272 Provision of Customer Experience Resource
Department of Health and Social CareSupplier(s) Ernst & Young LLP (EY)GBP 490,200Awarded 1 April 2021Expiring 31 May 2021Business and management consultancy and related services
Expired contract
Customer Insights
Department of Health and Social CareSupplier(s) Oliver Wyman LtdGBP 55,600Awarded 1 April 2021Expiring 30 April 2021Business and management consultancy and related services
Expired contract
Mystery Shopping
Post Office LtdSupplier(s) IPSOS MORI UK LIMITEDGBP 560,000Awarded 1 April 2021Expiring 31 March 2025Survey services
Expired contract
CC15571 Activities Centre Management Software
Hampshire County CouncilSupplier(s) Cinolla Software LimitedGBP 90,000Awarded 1 April 2021Expiring 31 March 2026Software package and information systems
Expired contract
Microsoft Implementation Partner MSIP
Cornwall CouncilSupplier(s) Headforwards LtdGBP 10,000,000Awarded 1 April 2021Expiring 31 March 2023IT services: consulting, software development, Internet and support
Awarded contract
Technology Capability Partner
HM Land Registry (HMLR)Supplier(s) Kainos Software LimitedGBP 9,500,000Awarded 1 April 2021
Expired contract
Voice of the Customer Research Platform procurement
Cabinet OfficeSupplier(s) Qualtrics, LLCGBP 100,000Awarded 31 March 2021Expiring 31 March 2022Customer satisfaction survey
Expired contract
Customer Experience Platform
Ipswich Borough CouncilSupplier(s) Granicus-Firmstep LtdGBP 105,360Awarded 28 March 2021Expiring 1 March 2023Software package and information systems
Awarded contract
Citrix Licence Renewals for Denbighshire County Council
Denbighshire County CouncilSupplier(s) COMPUTACENTER (UK) LIMITEDAwarded 25 March 2021IT services: consulting, software development, Internet and support

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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