Customer experience

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872 Customer experience awards found

Expired contract
WSCC - JS - Provision of End User Services for West Sussex County Council (CCS RM3804 (Lot3a)) - AWARD
West Sussex County CouncilSupplier(s) XMA LIMITEDGBP 7,240,139Awarded 21 September 2021Expiring 30 September 2024Helpdesk and support services
Awarded contract
Apprenticeship Management
Thames Water Utilities Limited3,590,000Awarded 15 September 2021Education and training services
Awarded contract
Designing The Business Gateway Service To Meet Future Needs
Convention of Scottish Local Authorities (COSLA)Supplier(s) Hellon Ltd.GBP 69,850Awarded 13 September 2021Business development consultancy services
Expired contract
2021-082 Consumer Perceptions of the Energy Market 2021/2022
Office of Gas and Electricity Markets (Ofgem)Supplier(s) Quadrangle Research Group LimitedGBP 60,000Awarded 10 September 2021Expiring 12 September 2024Public relations services
Expired contract
Customer Focused Digital Diversion Routes
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDGBP 121,265.4Awarded 8 September 2021Expiring 31 August 2023Research and development services and related consultancy services
Awarded contract
DVSA Commercial Vehicle Services Digital Delivery Partner
Driver and Vehicle Standards AgencySupplier(s) BJSS LimitedGBP 7,783,530Awarded 7 September 2021
Expired contract
Robotic Process Automation (RPA) Pilot G-Cloud 12 call off
London Borough of MertonSupplier(s) Agilisys LtdGBP 231,950Awarded 7 September 2021Expiring 19 September 2023Software package and information systems
Awarded contract
Website Support and Development including provision of SEO and content administration services.
London North Eastern Railway LimitedSupplier(s) Softwire Technology LimitedGBP 5,000,000Awarded 1 September 2021
Awarded contract
Evaluation of the additionality of the Commonwealth Games Business and Tourism Programme
WEST MIDLANDS GROWTH COMPANY LIMITEDSupplier(s) Echo Research LtdGBP 344,000Awarded 31 August 2021Evaluation consultancy services
Awarded contract
C1105 - SCADA Services Provision
NI WaterSupplier(s) NICOMPUTING LTDGBP 3,500,000Awarded 26 August 2021Software programming and consultancy services
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Awarded contract
Facilities Management for the Luton DART
Luton Council9,000,000Awarded 25 August 2021Customer services
Expired contract
Re-imagining Waltham Forest’s digital channel strategy and website delivery plan post-Covid
London Borough of Waltham ForestSupplier(s) Methods Business and Digital Technology LtdGBP 94,650Awarded 20 August 2021Expiring 19 July 2022
Awarded contract
Development, hosting and CMS for a New Council Website
Derry City & Strabane District CouncilSupplier(s) Simply ZestyGBP 191,209Awarded 16 August 2021
Awarded contract
Service Quality Regime
South Western Railway (FirstGroup)Awarded 12 August 2021Customer-care services
Awarded contract
Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area
Dorset CouncilSupplier(s) Citizens Advice in DorsetGBP 2,823,250Awarded 10 August 2021Other community, social and personal services
Awarded contract
Digital Services and Customer Relationship Management Platform
Cork County CouncilSupplier(s) Granicus-Firmstep LtdEUR 653,150Awarded 8 August 2021Internet and intranet software development services
Awarded contract
Digital Services and Customer Relationship Management Platform
Cork County CouncilAwarded 4 August 2021Customer Relation Management software development services
Awarded contract
NHS Test and Trace Content Design Capability
UK Health Security AgencySupplier(s) Nomensa LtdGBP 1,250,000Awarded 2 August 2021
Awarded contract
NHS Test and Trace User Research Capability
UK Health Security AgencySupplier(s) Nomensa LtdGBP 1,250,000Awarded 2 August 2021
Awarded contract
NHS Test and Trace Service Design Capability
UK Health Security AgencySupplier(s) Nomensa LtdGBP 1,250,000Awarded 2 August 2021

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
46
£22.2m
HM Revenue & Customs (HMRC)
45
£530.6m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
Thames Water Utilities Limited
11
£0.0
National Transport Authority
10
£11.3m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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