Customer experience

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2,251 Customer experience notices found

Closed tenderPublished 23 April 2025
1349 - Livin - Repairs, Maintenance, and Compliance
Echelon Consultancy LtdClosing 24 February 2026Architectural and building-surveying services
Closed tenderPublished 22 April 2025
Customer Experience Training - GEMS3
Great Western Rail (FirstGroup)GBP 700,000Closing 22 May 2025Education and training services
Stale Pre-tenderPublished 22 April 2025
HMRC Customer Relationship Management
HM Revenue & Customs (HMRC)GBP 2,000,000,000Closing 16 June 2025Software package and information systems
Closed tenderPublished 16 April 2025
Solent Skills Bootcamp Framework
Portsmouth City CouncilGBP 24,000,000Closing 14 May 2025Training services
Expired contract
Supply of Professional Services: VOA NextGen Rating Programme Client-Side Support
Valuation Office AgencySupplier(s) Baringa Partners LLPGBP 3,600,000Awarded 7 April 2025Expiring 6 April 2026Project management consultancy services
Awarded contract
Parking Enforcement & Operations
London Borough of Sutton7,000,000Awarded 15 April 2025Parking services
Stale Pre-tenderPublished 14 April 2025
Provision of Customer Insight/Feedback Tool
Together Housing Association LimitedClosing 16 May 2025Customer survey services
Closed tenderPublished 14 April 2025
Redundancy Payments Service Calculations and Service Development v2
The Insolvency ServiceGBP 15,583,428Closing 1 May 2025
Awarded contract
SE1181 Moving Communities
Sport EnglandSupplier(s) 4Global ConsultingGBP 3,568,400Awarded 31 March 2025Social research services
Stale Pre-tenderPublished 10 April 2025
Britannia Phase 2b - Shoreditch Parkside Customer Care Services Procurement
London Borough of HackneyGBP 750,000Customer Relation Management software package
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Awarded contract
Debt Recovery Case Management System
Sheffield City CouncilSupplier(s) CIVICA UK LIMITEDGBP 56,900Awarded 11 April 2025Expiring 10 April 2027Software package and information systems
Stale Pre-tenderPublished 7 April 2025
TFGM - Shelter Provision, Maintenance and Advertising
Transport for Greater ManchesterGBP 333,000,000Closing 31 May 2025Bus-stop shelter construction work
Closed tenderPublished 7 April 2025
Redundancy Payments Service Calculations and Service Development
The Insolvency ServiceGBP 15,583,428Closing 1 May 2025
Stale Pre-tenderPublished 4 April 2025
CCHA-0290 Digital Transformation Partner Consultancy
Castles and Coasts Housing AssociationGBP 500,000Closing 18 April 2025Information systems or technology strategic review and planning services
Awarded contract
PROVISION OF UNIFIED COMMUNICATIONS FOR SHARED TECHNOLOGY SERVICES
London Borough of BrentSupplier(s) 8X8 UK LIMITEDGBP 1,804,567Awarded 1 May 2025Expiring 30 April 2028
Awarded contract
PROVISION OF A CONTACT CENTRE TECHNICAL SOLUTION FOR THE LONDON BOROUGH OF BRENT
London Borough of BrentSupplier(s) 8X8 UK LIMITEDGBP 617,742Awarded 1 May 2025Expiring 30 April 2028
Awarded contract
T0645 KPIs Reporting and Technical Support including Ride Quality
National Highways LimitedSupplier(s) FUTRAN JVGBP 449,929.69Awarded 26 March 2025Expiring 30 June 2027Development consultancy services
Closed tenderPublished 25 March 2025
Provision of Therapists for the Health and Wellbeing Suite at South Lake
Armagh City Banbridge and Craigavon Borough CouncilClosing 15 April 2025Physical well-being services
Closed tenderPublished 25 March 2025
Insight Framework for Customer Intelligent and Strategic Insight - Lot 2 - Leisure Customer Insights
Ordnance SurveyGBP 750,000Closing 21 April 2025Customer satisfaction survey
Awarded contract
Customer Data Analytics Services
Student Loans CompanySupplier(s) Progressive Partnership Ltd.GBP 306,290.64Awarded 1 March 2025Expiring 28 February 2029Customer satisfaction survey

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
75
£10.1bn
National Highways Limited
72
£33.2m
Transport for London
40
£5.5bn
Department For Work and Pensions (DWP)
37
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Network Rail
31
£1.6bn
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
26
£560.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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