Customer experience

Find customer experience opportunities in seconds below. Search through thousands of customer experience notices and upcoming contracts. Bookmark the tender and start your bid/no-bid decision.

2,251 Customer experience notices found

Expired contract
28084 - Teams Call Recording
Plymouth City CouncilSupplier(s) DELT SHARED SERVICES LIMITEDGBP 5,953Awarded 8 October 2025Expiring 30 November 2025
Closed tenderPublished 7 October 2025
Provision of Service Quality Regime (SQR) System
XC TRAINS LIMITEDGBP 360,000Closing 3 November 2025Software package and information systems
Awarded contract
South Norfolk Council: Customer Relation Management Software Package - AWARD
East Suffolk CouncilSupplier(s) GOSS INTERACTIVE LIMITEDGBP 796,855Awarded 11 September 2025Expiring 11 September 2032Customer Relation Management software package
Awarded contract
South Norfolk Council: Customer Relation Management Software Package
South Norfolk District Council, Broadland District CouncilSupplier(s) GOSS INTERACTIVE LIMITEDGBP 796,855Awarded 11 September 2025Industry specific software development services
Closed tenderPublished 29 September 2025
Taff Telecoms Project 2025
Taff Housing AssociationGBP 60,000Closing 28 November 2025Software package and information systems
Closed tenderPublished 26 September 2025
The Provision of a Leisure Management System
Caerphilly County Borough CouncilGBP 1,000,000Closing 27 October 2025IT services: consulting, software development, Internet and support
Stale Pre-tenderPublished 25 September 2025
The Provision of Journey Planning, Mobile Ticketing and Mobile Application
West Midlands Combined AuthorityGBP 4,376,212Closing 2 December 2025System and support services
Awarded contract
Playhouse, Whitley Bay Operator
North Tyneside CouncilSupplier(s) SMG Europe Holding LimitedAwarded 22 September 2025Expiring 26 September 2040Recreational, cultural and sporting services
Stale Pre-tenderPublished 24 September 2025
W202845 - RFI for benchmarking
NHS Business Services AuthorityClosing 31 October 2025Research consultancy services
Awarded contract
Digital Strategy Program, purchase of Finance, People, Facilities and Property management software
NHS Property Services LtdSupplier(s) Ernst & Young LLP (EY), NTT DATA UK LIMITED, WIPRO IT SERVICES UK SOCIETASGBP 13,170,707Awarded 5 August 2025Software package and information systems
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Closed tenderPublished 16 September 2025
EEAST - Marketing Contacts Database (250424A)
East of England Ambulance Service NHS TrustGBP 75,000Closing 9 October 2025Marketing services
Closed tenderPublished 16 September 2025
Social Media and Insight
Agriculture and Horticulture Development Board (AHDB)GBP 93,333Closing 20 October 2025Advertising campaign services
Expired contract
BHCC DH Digital Transformation Programme Consultancy 25/26
Brighton and Hove City CouncilSupplier(s) REED TALENT SOLUTIONS LIMITEDGBP 637,365.96Awarded 12 August 2025Expiring 31 March 2026IT services: consulting, software development, Internet and support
Awarded contract
Britannia Phase 2b - Shoreditch Parkside Customer Care Services Procurement
London Borough of HackneySupplier(s) ZEPHYRCOMPLETE LIMITEDGBP 502,978Awarded 11 September 2025Expiring 20 April 2028Customer services
Awarded contract
TfWM Safeguarding Lead Consultancy Support
West Midlands Combined AuthoritySupplier(s) Waterman AspenGBP 38,395.19Awarded 3 September 2025Transport systems consultancy services
Stale Pre-tenderPublished 10 September 2025
SSP Customer Portal
Construction Industry Training BoardGBP 1,250,000Closing 24 September 2025Value-added information services
Stale Pre-tenderPublished 5 September 2025
Ticket Protection
London North Eastern Railway LimitedGBP 3,000,000Closing 16 October 2025Financial and insurance services
Awarded contract
Provision of Gate Lines and Platform Validators and Associated Installation and Maintenance Services
Transport for WalesSupplier(s) Vix Technology (UK) Ltd25,000,000Awarded 28 August 2025Software package and information systems
Expired contract
Provision of consultancy services including Strategic Sponsorship of Midlands Rail Hub
West Midlands Combined AuthoritySupplier(s) REMY CONSULTING LTDGBP 106,200Awarded 1 July 2025Expiring 31 March 2026Business and management consultancy and related services
Closed tenderPublished 22 August 2025
New Build Customer Journey Experience Solutions
Peabody TrustGBP 500,000Closing 26 September 2025Business services: law, marketing, consulting, recruitment, printing and security

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
75
£10.1bn
National Highways Limited
72
£33.2m
Transport for London
40
£5.5bn
Department For Work and Pensions (DWP)
37
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Network Rail
31
£1.6bn
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
26
£560.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
20
£27.9m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m
AtkinsRéalis UK Limited
8
£2.9m
GOSS INTERACTIVE LIMITED
8
£4.5m

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