28084 - Teams Call Recording
Details
- Supplier(s)
- Delt Shared Services Ltd
- Value
- £5,953
- Duration
- 2 months
- Published
- 8 October 2025
- Source
- uk:procontracts
Tender description
The Avaya contract is ending in December 2025. There are currently several teams using Avaya so Delt will investigate the move of selected teams and if possible migrate them to MS teams as part of the discovery piece. These teams have been engaged with by PCC and are of the understanding that MS Teams can provide a like for like customer experience in terms of queue management, real-time queue monitoring and historical reporting will likely be provided using the Microsoft Queues App and automatic call recording will need to be provided by way of a third-party call recorder.
Timeline
- Completed: Award published8 October 2025Current notice
- Completed: Award date8 October 2025
- Completed: Contract expiry date30 November 2025
About the buyer
Plymouth City Council buys as a local authority, running its own Procurement Service for construction, facilities management, professional services, and environment and transport contracts. A separate Strategic Co-operative Commissioning Team handles social care and healthcare contracts instead.
A rolling Capital Procurement Pipeline gives suppliers advance notice of upcoming construction and infrastructure work.
Over the past 5 years, most of Plymouth City Council's contract awards have been in IT services, construction work and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@plymouth-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@plymouth-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@plymouth-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@plymouth-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@plymouth-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@plymouth-city-council.gov |
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