Call centre

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511 Call centre awards found

Awarded contract
WHC - Call Monitoring and Out of Hours Call Centre
Welwyn Hatfield Borough Council800,000Awarded 25 April 2022Call centre
Expired contract
Call Centre for Clearing Operation and Marketing Campaigns
University of BedfordshireSupplier(s) Orbis Project LtdGBP 17,781.36Awarded 22 April 2022Expiring 15 September 2022Call centre
Expired contract
Bow Met Call Centre Alteration Works
Metropolitan Police ServiceSupplier(s) Baxall Construction LimitedGBP 919,800.78Awarded 22 April 2022Expiring 22 December 2022Construction work
Awarded contract
Framework Agreement for Network of Employability Support and Training – Vocational Training Framework 2022-2026
Capital City Partnership
Supplier(s)
12 suppliers
City of Glasgow College
CodeClan Ltd
Direct Partners Ltd
Edinburgh College
Forth Valley College
GTG Training Limited
GTS Solutions CIC
PEOPLEPLUS GROUP LIMITED
Raeburn Training Ltd
The Cyrenians Ltd
Training for Care
Triage Central Limited
GBP 9Awarded 22 April 2022Education and training services
Awarded contract
Southeastern Customer Contact Centre Services 2022-2025
London and South Eastern Railway Ltd15,000,000Awarded 1 April 2022Customer services
Awarded contract
PNC GATEWAY for FCC-50656
Cheshire ConstabularySupplier(s) CIVICA UK LIMITEDPound Sterling (GBP) 4,058.21Awarded 1 April 2022
Expired contract
Northern Housing Consortium (NHC) Technology Enabled Care Services (TECS) Framework - Lot 3.4: Call Centre Monitoring Equipment Servicing, Maintenance and Repair
Durham County CouncilSupplier(s) TUNSTALL HEALTHCARE (UK) LIMITEDGBP 100,640Awarded 31 March 2022Expiring 31 March 2024Maintenance services of telecommunications equipment
Expired contract
Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling
NHS EnglandSupplier(s) Hinduja Global Solutions UK LimitedGBP 25,000,000Awarded 21 March 2022Expiring 21 September 2022Telecommunications system
Expired contract
SmartPay, DeskSmart and Tonesmart Electronic System for BCP Council
Bournemouth Christchurch and Poole CouncilSupplier(s) Adelante Software LimitedGBP 16,964Awarded 21 March 2022Expiring 28 February 2023
Expired contract
Personal Safety Devices
London Borough of SouthwarkSupplier(s) Reliance High-Tech Ltd (Lot 1)GBP 126,000Awarded 2 March 2022Expiring 1 March 2024
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Awarded contract
Provision of Call Centre Helpline Services
Central Statistics OfficeSupplier(s) Key Answering Systems Ltd. T/a Arema ConnectAwarded 22 February 2022Helpdesk services
Expired contract
BTA1670 - Outsourced Call Centre Services
VisitBritain / VisitEnglandSupplier(s) THE CONTACT COMPANY LTDGBP 680,000Awarded 22 February 2022Expiring 21 February 2023Call centre
Awarded contract
Provision of Call Centre Helpline Services
Central Statistics OfficeAwarded 18 February 2022Telephone-answering services
Expired contract
VEAT - Debt Recovery Contact Centre
The Pensions RegulatorSupplier(s) CORPORATE PROJECT SOLUTIONS LIMITEDGBP 167,790Awarded 14 February 2022Expiring 28 July 2023Business services: law, marketing, consulting, recruitment, printing and security
Awarded contract
Warm Homes Discount Reform Discovery
Department for Business Energy and Industrial Strategy (BEIS)Supplier(s) THE PUBLIC SERVICE CONSULTANTS LIMITEDGBP 176,900Awarded 1 February 2022
Expired contract
NU/1597 Travel Agency Services
Newcastle UniversitySupplier(s) Selective Travel ManagementGBP 5,000,000Awarded 1 February 2022Expiring 31 January 2024Supporting and auxiliary transport services; travel agencies services
Awarded contract
Telecommunications, Digital Inclusion and Internet of Things
Procurement for Housing Ltd (t/a OfH Scotland)
Supplier(s)
13 suppliers
4NET TECHNOLOGIES LTD
5G Scotland
Abzorb Group Ltd
AWTG Ltd
Boston Networks Ltd
Britannic Technologies Limited
CCS Media Limited
CGI IT UK Ltd
CHESS ICT LTD
Daisy Communications Limited
McDermott Group (Chameleon Digitization)
Netcall Technology Limited
Social Telecoms CIC
GBP 82,500,000Awarded 24 January 2022Computer-user familiarisation and training services
Awarded contract
Telecommunications, Digital Inclusion and Internet of Things
Procurement for Housing
Supplier(s)
13 suppliers
4G Scotland Ltd t/a 5G Scotland
4NET TECHNOLOGIES LTD
Abzorb Group Ltd
AWTG Ltd
Boston Networks Ltd
Britannic Technologies Limited
CCS Media Limited
CGI IT UK Ltd
Chameleon Digitization
CHESS ICT LTD
Daisy Communications Limited
Netcall Technology Limited
Social Telecoms CIC
GBP 82,500,000Awarded 24 January 2022Data equipment
Expired contract
DWP Azure Professional Architecture Support Service
Department For Work and Pensions (DWP)Supplier(s) Sol-Tec LtdGBP 900,000Awarded 24 January 2022Expiring 23 January 2024Information technology services
Awarded contract
Provision of a commercial platform
Foreign, Commonwealth and Development OfficeSupplier(s) Bravo Solutions Uk LtdGBP 2,500,000Awarded 20 January 2022Software package and information systems

Top buyers

Buyers ranked by total contract award volume for call centre.

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BuyersCountValue

NHS National Services Scotland
15
£193.5m
Cheshire Constabulary
13
£23.8m
Office of Public Works OPW
12
£0.0
Devon County Council
8
£3.9m
Department For Work and Pensions (DWP)
8
£162.2m
Department for Education
8
£19.2m
LHC
6
£40.3m
North Yorkshire Council
6
£882.3k
Yorkshire Ambulance Service NHS Trust
6
£754.0k
Department for Business Energy and Industrial Strategy (BEIS)
5
£5.6m

Trend over time

Notice volume for call centre published over time.

Top suppliers

Suppliers ranked by total contract award volume for call centre.

View all suppliers

SuppliersCountValue

Orbis Project Ltd
17
£60.8m
CIVICA UK LIMITED
10
£65.0m
Netcall Technology Limited
10
£83.4m
TUNSTALL HEALTHCARE (UK) LIMITED
10
£42.4m
8X8 UK LIMITED
9
£27.3m
British Telecommunications PLC
9
£313.4m
Insight Direct (UK) Ltd
9
£855.5k
FOUNDEVER GB LIMITED
8
£41.1m
Delta Wellbeing
7
£35.7m
4NET TECHNOLOGIES LTD
6
£36.0m

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