Expired contract

VEAT - Debt Recovery Contact Centre

Details

Value
GBP 167,790
Duration
1 year
Topic
Business services: law, marketing, consulting, recruitment, printing and security
Published
10 February 2022

Tender description

The Authority has recently deployed a Teams Telephony Solution (with direct routing) and in its customer support contact centre, utilising Anywhere 365 for contact centre functionality. At the same time a large insource programme of work was taking place that required another call centre service. The original contract could not be modified to include the second. The decision to single tender to the same supplier was made for CORPORATE PROJECT SOLUTIONS LIMITED. This contract will only be in place for 17 months following which the contract will be procured for all contract centre services.

Timeline

  1. Completed: Award published10 February 2022
    Current notice
  2. Completed: Award date14 February 2022
  3. Completed: Contract expiry date28 July 2023

About the buyer

The Pensions Regulator is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79000000 · Business services: law, marketing, consulting, recruitment, printing and security

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Decision makers

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Contracts Manager+44 •••• ••••••

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