Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling

Tender description

The service provision is for an inbound call centre service, including telephone platform, call handlers and CRM system alongside telephony support services for the delivery of the COVID-19 Vaccination Helpline which will provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS). The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass and Medication Exemptions.