Call centre services

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71 Call centre services awards found

Expired contract
BTA1670 - Outsourced Call Centre Services
VisitBritain / VisitEnglandSupplier(s) THE CONTACT COMPANY LTDGBP 680,000Awarded 22 February 2022Expiring 21 February 2023Call centre
Expired contract
VEAT - Debt Recovery Contact Centre
The Pensions RegulatorSupplier(s) CORPORATE PROJECT SOLUTIONS LIMITEDGBP 167,790Awarded 14 February 2022Expiring 28 July 2023Business services: law, marketing, consulting, recruitment, printing and security
Awarded contract
Warm Homes Discount Reform Discovery
Department for Business Energy and Industrial Strategy (BEIS)Supplier(s) THE PUBLIC SERVICE CONSULTANTS LIMITEDGBP 176,900Awarded 1 February 2022
Awarded contract
Out of Hours Call Centre Services
B3 Living Ltd200,000Awarded 2 December 2021Call centre
Awarded contract
Confirmit Horizons Software as a Service (SAAS)
Higher Education Statistics Agency (HESA)Supplier(s) Confirmit LtdGBP 835,283Awarded 22 November 2021Software-related services
Expired contract
BHCC Out of Hours Repairs Call Centre
Brighton and Hove City CouncilSupplier(s) Mears Limited trading as Mears New HomesGBP 88,118Awarded 22 September 2021Expiring 30 September 2023Call centre
Awarded contract
Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)
NHS National Services ScotlandSupplier(s) Pursuit MarketingGBP 10,800,000Awarded 26 August 2021Call centre
Expired contract
Provision of COVID 19 Vaccine Certification Service
Department of Health and Social CareSupplier(s) Teleperformance LimitedGBP 25,000,000Awarded 17 May 2021Expiring 17 January 2022Call centre
Expired contract
Provision of COVID 19 Vaccine Certification Service
Department of Health and Social CareSupplier(s) Hinduja Global Solutions UK LimitedGBP 25,000,000Awarded 17 May 2021Expiring 17 January 2022Call centre
Awarded contract
ISHA-Out of Hours Call Centre
Islington and Shoreditch Housing AssociationSupplier(s) Orbis Project LtdGBP 250,000Awarded 12 May 2021Call centre
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Expired contract
Revenue and Benefits Call Centre and On Demand Services
London Borough of EnfieldSupplier(s) CIVICA UK LIMITEDGBP 1,584,660Awarded 30 April 2021Expiring 30 April 2023
Expired contract
C21107 - Sitel UK Ltd
Home OfficeSupplier(s) FOUNDEVER GB LIMITEDGBP 516,000Awarded 30 April 2021Expiring 28 October 2021Call centre
Expired contract
Gas Servicing Contract for South of the District - Lot 2
Epping Forest District CouncilSupplier(s) Gracelands Complete Maintenance Services LimtiedGBP 120,000Awarded 1 April 2021Expiring 31 March 2022Repair and maintenance services of building installations
Awarded contract
Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for Social Care PPE support centre
NHS National Services ScotlandSupplier(s) Pursuit MarketingGBP 1,000,000Awarded 19 March 2021Call centre
Awarded contract
Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)
NHS National Services ScotlandSupplier(s) ASCENSOS, go-centric LimitedGBP 19,000,000Awarded 17 March 2021Call centre
Awarded contract
Additional Call Centre Capacity
NHS National Services Scotland
Supplier(s)
9 suppliers
Advice Direct Scotland
ASCENSOS
CXPeople Limited
FOUNDEVER GB LIMITED
go-centric Limited
Hinduja Global Solutions UK Limited
Journeycall Limited,
Pursuit Digital Ltd
SERCO LIMITED
GBP 60,000,000Awarded 3 February 2021Call centre
Awarded contract
Call centre
NHS National Services Scotland
Supplier(s)
9 suppliers
Advice Direct Scotland
ASCENSOS
CXPeople Limited
FOUNDEVER GB LIMITED
go-centric Limited
Hinduja Global Solutions UK Limited
Journeycall Limited,
Pursuit Digital Ltd
SERCO LIMITED
GBP 60,000,000Awarded 3 February 2021Call centre
Expired contract
Covid 19 Vaccinations Programme - Helpline Service - Call Handling
NHS EnglandSupplier(s) Teleperformance LimitedGBP 18,100,000Awarded 6 January 2021Expiring 31 March 2022Call centre
Awarded contract
Building installation work
Croydon Churches Housing Association LimitedSupplier(s) AXISGBP 18,264,230Awarded 27 November 2020Central-heating installation work
Awarded contract
Croydon Churches Housing Association Interim Asset Management Contract
Echelon Consultancy LtdSupplier(s) AXISGBP 18,000,000Awarded 27 November 2020Expiring 26 November 2030Heating, ventilation and air-conditioning installation work

Top buyers

Buyers ranked by total contract award volume for call centre services.

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BuyersCountValue

NHS National Services Scotland
7
£166.0m
Department for Business Energy and Industrial Strategy (BEIS)
3
£1.3m
Higher Education Statistics Agency (HESA)
3
£835.3k
Devon County Council
2
£2.3m
Legal Aid Agency
2
£20.1m
Crown Commercial Service
2
£11.0bn
Isle of Wight Council
2
£155.0k
Irwell Valley Homes
2
£115.2k
Department of Health and Social Care
2
£50.0m
Department for Education
2
£1.7m

Trend over time

Notice volume for call centre services published over time.

Top suppliers

Suppliers ranked by total contract award volume for call centre services.

View all suppliers

SuppliersCountValue

FOUNDEVER GB LIMITED
5
£21.4m
Hinduja Global Solutions UK Limited
5
£76.5m
go-centric Limited
4
£23.6m
Orbis Project Ltd
4
£10.0m
ASCENSOS
4
£26.8m
AXIS
3
£45.8m
Confirmit Ltd
3
£835.3k
Netcall Technology Limited
3
£20.4m
Journeycall Limited,
3
£16.9m
4NET TECHNOLOGIES LTD
2
£18.5m

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