Awarded contract
Contact Centre as a Service (CCaaS)
Details
- Supplier(s)
- Route 101 Limited
- Duration
- 4 years
- Published
- 3 February 2026
- Source
- uk:procontracts
Tender description
Provision of a cloud-based Contact Centre as a Service solution to support the Council’s customer contact operations, including telephony, call handling, reporting, and enhanced digital contact functionality, delivered via the Crown Commercial Service Network Services 3 framework.
Timeline
- Completed: Award published3 February 2026Current notice
- Completed: Award date3 February 2026
- Next: Contract expiry date3 February 2030in 3 years
About the buyer
London Borough of Lewisham is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-lewisham.gov |
Related buyers
Buyers similar to London Borough of Lewisham.
BuyersCountValue
- 1,096£990.4m
- 929£692.6m
- 877£1.7bn
- 823£14.1bn
- 762£154.4m
- 736£1.1bn
- 672£1.4bn
- 579£22.6bn
- 552£2.9bn
- 539£267.8m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
