Awarded contract

GB-Liverpool: Out of Hours Contact Centre Services

Details

Supplier(s)
NATIONWIDE PROPERTY ASSISTANCE LTD, PART OF DAVIES GROUP LIMITED
Value
£480,000
Duration
5 years
Topic
Telephone-answering services
Published
21 October 2026

Tender description

Further competition via National Framework Partnership Out of Hours Call Handling and Social Media Monitoring Framework

Timeline

  1. Completed: Award date6 October 2026
  2. Completed: Award published21 October 2026
    Current notice
  3. Next: Contract expiry date5 October 2031in 5 years

About the buyer

Plus Dane Housing Limited is a housing association with homes across Merseyside and Cheshire. A Procurement Department sets the policies and procedures for procurement across the organisation. The department leads on all medium to high value or risk tenders. Frameworks, closed tenders and dynamic purchasing systems are used in some cases. Main areas of external spend include repairs and maintenance, assets, IT and development.

Over the past 5 years, most of Plus Dane Housing Limited's contract awards have been in software and information systems, IT services and business services.

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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