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Stale Pre-tender

C443317 Pay the BSA by Card - Card IVR

Details

Buyer
NHS Business Services Authority
Value
£400,000
Topic
Financial systems software package
Published
5 October 2026
Submission
2 November 2026
Source
uk:find_a_tender

Tender description

The NHSBSA invites you to participate in Pre Market Engagement exercise through this Request for Information (RFI) for the provision of a Card IVR Solution to enable the collection of card payments from citizens and which integrates with main telephony system and GBS Card Merchant Worldpay and Gov UK Pay. The solution will be used for services such as PPC, PECS / DECS (Loss Recovery Services) as well as NHS Student Bursaries / Social Work Student and ad hoc finance needs.  The NHSBSA is seeking information from suppliers that can provide card payment solutions via card IVR channels, including capabilities, service models, implementation approaches, security standards, accessibility features, reporting functionality, and indicative commercial considerations. Interested parties must register an interest in this RFI via https://health-family.force.com/s/Welcome (search opportunities using system reference C443317). The RFI documents are available within the Health Family Portal from 5th October 2026. The response deadline for the RFI is 12:00pm (GMT) on 2nd November 2026.

Timeline

  1. Pre-tender published5 October 2026
    Current notice

About the buyer

NHS Business Services Authority operates as a healthcare buyer, delivering national support services across the NHS in England. Much of this procurement flows through framework agreements and the Crown Commercial Service. Commercial teams grade contracts as Gold, Silver or Bronze according to value and risk.

Over the past 5 years, most of NHS Business Services Authority's contract awards have been in education and training, IT services and business services.

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Decision makers

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Contact nameJob titlePhone numberWork email
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Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
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Contracts Manager+44 •••• ••••••

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