Awarded contract

Salesforce Service Cloud Voice

Details

Buyer
Places for People Group Ltd
Supplier(s)
Salesforce UK Limited
Value
GBP 22,538,947.5
Topic
Customer Relation Management software development services
Published
19 January 2026
Source
uk:find_a_tender

Tender description

Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce. Lot 1: Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.

Timeline

  1. Award date16 January 2026
  2. Award published19 January 2026
    Current notice

About the buyer

Places for People Group Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72212445 · Customer Relation Management software development services

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Decision makers

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