Customer Journey Mapping Project
Details
- Value
- GBP 180,000
- Topic
- Systems and technical consultancy services
- Published
- 19 January 2026
- Submission
- 13 February 2026
- Source
- uk:find_a_tender
Tender description
In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need. A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.
Timeline
- Completed: Tender published19 January 2026Current notice
- Completed: Submission date13 February 2026
About the buyer
SWAYTHLING HOUSING SOCIETY LIMITED is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72220000 · Systems and technical consultancy services
- 72221000 · Business analysis consultancy services
- 72224000 · Project management consultancy services
- 79411100 · Business development consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov |
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