Closed tender

Customer Journey Mapping Project

Details

Value
GBP 180,000
Topic
Systems and technical consultancy services
Published
19 January 2026
Submission
13 February 2026

Tender description

In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need. A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.

Timeline

  1. Completed: Tender published19 January 2026
    Current notice
  2. Completed: Submission date13 February 2026

About the buyer

SWAYTHLING HOUSING SOCIETY LIMITED is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72220000 · Systems and technical consultancy services
  • 72221000 · Business analysis consultancy services
  • 72224000 · Project management consultancy services
  • 79411100 · Business development consultancy services

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Decision makers

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