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Awarded contract

Contact Centre Platform

Details

Buyer
United Lincolnshire Teaching Hospitals NHS Trust
Supplier(s)
Netcall Technology Limited
Value
£532,594
Duration
3 years
Topic
Software package and information systems
Published
24 September 2026
Source
uk:find_a_tender

Tender description

The requirement is for a cloud hosted contact centre platform including support and maintenance services for United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust. This contract is for 3 years with one further option to extend for 1 year. The full value of the contract including extensions is £532,594 excluding VAT. This is a call-off contract awarded via the NHS Shared Business Services Patient/Citizen Communication Engagement & Hybrid Mail Solutions Framework ## Contract award Title: Contact Centre Platform

Timeline

  1. Award date21 September 2026
  2. Award published24 September 2026
    Current notice
  3. Contract expiry date24 September 2029in 3 years

About the buyer

United Lincolnshire Teaching Hospitals NHS Trust is a healthcare trust running hospitals in Lincoln, Grantham, Boston and Louth. The procurement department supports every division, ward and department. Procurement is the first point of contact for current and prospective suppliers. Clinical procurement specialists work with NHS Supply Chain on standardised item lists.

Over the past 5 years, most of United Lincolnshire Teaching Hospitals NHS Trust's contract awards have been in construction work, medical equipment and pharmaceuticals and repair and maintenance.

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Decision makers

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Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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