26/306 Atlantic Technological University Single Party Framework Agreement for Student Contact Centre Services
Details
- Topic
- Helpdesk and support services
- Published
- 17 July 2026
- Submission
- 14 August 2026
- Source
- ie:e_tenders
Tender description
Atlantic Technological University wishes to appoint a suitably qualified service provider under a Single Party Framework Agreement, to deliver Contact Centre Services to support its online, flexible, and lifelong learning programmes. The objective of the contract is to procure a high-performing, customer-centric contact centre service capable of managing student recruitment enquiries and programme application workflows in an efficient, timely, and professional manner. The service will act as a critical interface between prospective students and the University. Full details of requirements and specifications are in the published tender documents.
Timeline
- Completed: Tender published17 July 2026Current notice
- Completed: Submission date14 August 2026
About the buyer
Atlantic Technological University is a higher education institution with campuses across Donegal, Sligo, Mayo and Galway, and buys through its own procurement team. Centralised frameworks from the Education Procurement Service and the Office of Government Procurement cover much of its sourcing. A head of procurement leads the team that manages contracts and compliance reporting. Dynamic purchasing systems run for categories such as computing accessories for teaching and research.
Over the past 5 years, most of Atlantic Technological University's contract awards have been in industrial machinery, construction work and construction materials.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@atlantic-technological-university.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@atlantic-technological-university.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@atlantic-technological-university.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@atlantic-technological-university.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@atlantic-technological-university.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@atlantic-technological-university.gov |
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