Awarded contract

Customer Contact Centre Solution (CCaaS)

Details

Buyer: Wandle Housing Association
Supplier(s): Vodafone Ltd
Value: £624,155.32
Duration: 2 years
Topic: Communication software package
Published: 9 July 2026
Source: uk:contracts_finder

Tender description

The contract is for the provision of is for the provision of a cloud-based Customer Contact Centre solution (CCaaS) to support Wandle's telephony and customer service operations across all service areas. The contract will supply and support with the ongoing management of Vodafone Business storm® CCaaS. Additional information: This contract is for 24 months with no option to extend. The contract has been award via the Government Commercial Agency (GCA) , Network Services 3 (RM6116) Framework, Lot 4c: Contact Centre Solutions.

Timeline

Completed: Award date30 June 2026
Completed: Award published9 July 2026
Current notice
Next: Contract expiry date29 June 2028in 2 years

About the buyer

Wandle Housing Association is a public sector buyer in the United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@wandle-housing-association.gov
Commercial Director	+44 •••• ••••••	••••••••@wandle-housing-association.gov
Procurement Manager	+44 •••• ••••••	••••••••@wandle-housing-association.gov
Category Lead	+44 •••• ••••••	••••••••@wandle-housing-association.gov
Senior Buyer	+44 •••• ••••••	••••••••@wandle-housing-association.gov
Contracts Manager	+44 •••• ••••••	••••••••@wandle-housing-association.gov