Awarded contract

National Highways and Transport Network NHT Public Satisfaction Surveys

Details

Value
£50,000
Duration
2 years
Topic
Customer satisfaction survey
Published
11 March 2026

Tender description

The NHT survey is a nationally recognised survey that collects the public's views on different aspects of highway and transport services provided by local authorities and measures public satisfaction. It is the only national survey of its type. The results of the satisfaction surveys are then analysed and benchmarked against all the other local authority members. The survey has been developed by the NHT and the entire process of data collection, data analysis and benchmarking is undertaken by the NHT. The information is then provided to HCC via their web platform. The raw data is also supplied in Excel format. The postal survey is sent out to a representative sample of random households in Hampshire over the summer months. ## Contract award

Timeline

  1. Completed: Award date9 March 2026
  2. Completed: Award published11 March 2026
    Current notice
  3. Next: Contract expiry date31 March 2028in 17 months

About the buyer

Hampshire County Council buys as a local authority through its own Strategic Procurement Team. The same team also procures for district, borough and parish councils and national park authorities across Hampshire. A separate Strategic Frameworks Team runs works and professional services framework agreements for public authorities across the South.

Over the past 5 years, most of Hampshire County Council's contract awards have been in construction work, education and training and health and social work.

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