Contact Centre Services
Details
- Buyer
- Kent County Council
- Value
- GBP 9,142,634
- Topic
- Call centre
- Published
- 17 February 2025
- Submission
- 27 August 2025
- Source
- uk:contracts_finder
Tender description
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
Timeline
- Completed: Tender published17 February 2025Current notice
- Completed: Submission date27 August 2025
About the buyer
Kent County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@kent-county-council.gov |
4 similar open tenders
See more open tenders related to Contact Centre Services.
Related topics
Topics related to Contact Centre Services, ranked by notice volume.
- 328£60.7bn
- 1,894£47.6bn
Related buyers
Buyers similar to Kent County Council.
- 1,065£982.5m
- 900£690.3m
- 868£1.7bn
- 791£14.1bn
- 753£154.3m
- 712£1.1bn
- 667£1.4bn
- 577£22.6bn
- 545£2.9bn
- 538£266.4m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
