Awarded contract

Tenant Satisfaction Survey

Details

Supplier(s)
ARP Research Ltd
Value
GBP 46,785
Duration
3 years
Topic
Surveying services
Published
18 December 2025

Tender description

South Tyneside Council wishes to carry out a tenant satisfaction measures (TSM) survey to understand the views of our customers. The council currently has 16,000 tenancies. We would like the successful provider to use the government's set TSMs questions as the basis for carrying out a tenant satisfaction survey with a representative sample of the council's tenants. The survey may need to be reviewed and amended should the content of the TSMs change during the period but must include:- • Separate covering letter • All required TSM questions • Two additional open text questions • Six demographic questions (9 options max per question, previously one A4 side) ## Contract award Title: Tenant Satisfaction Survey

Timeline

  1. Completed: Award published18 December 2025
    Current notice
  2. Completed: Award date18 December 2025
  3. Next: Contract expiry date31 January 2029in 2 years

About the buyer

South Tyneside Metropolitan Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 71355000 · Surveying services

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